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- Tasks: Lead resident engagement initiatives and drive service improvements based on tenant feedback.
- Company: Kirklees Council, committed to enhancing housing services for residents.
- Benefits: Permanent full-time role with a competitive salary and job security.
- Other info: Join a supportive team focused on transparency and collaboration.
- Why this job: Make a real difference in residents' lives by championing their voices.
- Qualifications: Experience in customer engagement and complaints management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Kirklees Council is seeking a Resident and Engagement Service Manager to champion tenant voice and ensure that resident feedback influences housing services. This leadership role requires strong experience in customer engagement, complaints management, and the ability to drive service improvements.
Ideal candidates will demonstrate success in promoting transparent communication and collaboration across services, enhancing quality and accountability for residents.
The position offers a permanent full-time contract based in England with a competitive salary range.
Senior Resident Engagement & Service Lead in Huddersfield employer: Kirklees Council
Contact Detail:
Kirklees Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Engagement & Service Lead in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Kirklees Council. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Showcase your experience! When you get the chance to speak with hiring managers, highlight specific examples of how you've championed tenant voices and improved services. Real-life stories resonate more than just buzzwords.
✨Tip Number 3
Prepare for the interview by understanding the council's current initiatives. Research their recent projects and think about how your skills can enhance their resident engagement strategies. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Resident Engagement & Service Lead in Huddersfield
Some tips for your application 🫡
Show Your Passion for Resident Engagement: When writing your application, let your enthusiasm for championing tenant voices shine through. We want to see how you’ve successfully engaged with residents in the past and how you plan to continue that at Kirklees Council.
Highlight Your Experience: Make sure to detail your experience in customer engagement and complaints management. We’re looking for specific examples of how you’ve driven service improvements and enhanced communication across services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Kirklees Council.
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Make sure you’re well-versed in Kirklees Council’s mission and values. Familiarise yourself with their current housing services and any recent initiatives related to resident engagement. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully managed customer engagement or complaints. Highlight how your actions led to service improvements and enhanced communication. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
Since this role involves working across various services, be ready to discuss how you’ve fostered collaboration in previous positions. Share instances where you’ve built relationships with stakeholders to drive positive change and improve accountability for residents.
✨Ask Insightful Questions
Prepare thoughtful questions about the council’s approach to resident feedback and how they measure success in engagement. This not only shows your interest but also gives you a clearer picture of what’s expected in the role and how you can make an impact.