Library Service - Customer Service Officer - Support Services in Huddersfield

Library Service – Customer Service Officer – Support Services

Organisation: Kirklees
Directorate: Adults & Health
Service Area: Communities and Access Service
Hours: 18.5
Number of Jobs: 1
Location(s): Huddersfield and surrounding areas
Position type: Permanent
Grade: 6
Salary: £13,201 – £14,071

About The Role

Our Support Services team underpins everything we do in Kirklees Libraries. The role involves overseeing procurement and financial processes, maintaining library databases, communicating with suppliers, providing administrative and project support, and assisting the senior team in delivering key service priorities.

Responsibilities

• Oversee procurement and financial processes to keep essential processes moving.
• Maintain and update library databases and service records.
• Communicate with suppliers and partners to coordinate orders and contracts.
• Provide administrative and project support to colleagues across the library service.
• Assist the senior team in delivering key service priorities and targets.

Other Role Requirements

• Motivation and a willingness to learn to use service‑specific IT systems.
• Appropriate business and administration skills and a level of literacy to produce routine documentation.
• Ability to work independently, prioritise tasks and manage own workload.

What We’re Looking For

• Strong administrative and organisational skills.
• Confidence using IT systems and working with data.
• Ability to manage several tasks at once while maintaining accuracy.
• Clear communication and good teamwork with colleagues, suppliers and partners.
• Flexibility to meet the needs of the service.

Experience with finance or procurement systems (e.g. SAP) is an advantage, but full training will be provided.

Why Work for Kirklees Libraries?

At Kirklees Libraries, you’ll join a supportive, professional team dedicated to helping our communities thrive.

What We Offer

• A varied and purposeful role where your contribution makes a real impact.
• A friendly and collaborative team environment.
• Ongoing training and development opportunities.
• A structured timetable with consistent hours.
• Access to a range of council staff benefits.

How To Apply

If you’re organised, resourceful, and motivated by helping others succeed, we’d love to hear from you.

For more information about this role, please contact Troy McIntosh 01484 221000 or Katie Ingham 01484 221000.

Contact Information

Troy McIntosh – Manager (informal discussion: 01484 221000)
Recruitment Team – Contact by email or phone at 01484 221000, ask for ‘Recruitment’.

Closing Date

10 December 2025, 11:55 PM

Equal Opportunities

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment. We encourage applications from people with differing abilities and will provide support to complete the application in a suitable format. Contact the Recruitment Team for assistance.