At a Glance
- Tasks: Be the friendly face and voice for tenant inquiries in our Homes & Neighbourhoods Service.
- Company: Join Kirklees Council, a supportive team dedicated to community service.
- Benefits: Enjoy a permanent role with hybrid working, travel perks, and job security.
- Other info: Flexible working model with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Previous customer service experience and a resilient attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
Kirklees Council is looking for a Customer Support and Information Officer to provide the first point of contact for tenant inquiries within the Homes & Neighbourhoods Service. The role combines face-to-face and telephone duties and requires excellent customer service skills, resilience, and previous experience in a similar environment.
The position is permanent and offers a hybrid working model, requiring travel between Huddersfield and Dewsbury Library Hubs while maintaining high service standards and compliance with GDPR regulations.
Housing Services: Frontline Customer Support & Info Officer in Huddersfield employer: Kirklees Council
Kirklees Council is an excellent employer that prioritises the well-being and development of its staff, offering a supportive work culture and opportunities for professional growth within the community-focused Homes & Neighbourhoods Service. With a hybrid working model and the chance to engage directly with tenants in vibrant locations like Huddersfield and Dewsbury, employees can enjoy a fulfilling role that makes a real difference while benefiting from a stable and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services: Frontline Customer Support & Info Officer in Huddersfield
✨Tip Number 1
Make sure you know the ins and outs of Kirklees Council and the Homes & Neighbourhoods Service. Research their values and recent projects so you can show off your knowledge during interviews. It’ll help us stand out as a candidate who genuinely cares!
✨Tip Number 2
Practice your customer service skills! Role-play common tenant inquiries with a friend or family member. This will help us feel more confident and prepared to handle any situation that comes our way, whether it’s face-to-face or over the phone.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees of Kirklees Council on LinkedIn. They might share valuable insights about the role and even put in a good word for us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to highlight our relevant experience in customer support and compliance with GDPR regulations.
We think you need these skills to ace Housing Services: Frontline Customer Support & Info Officer in Huddersfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've handled inquiries and resolved issues, so share specific examples that demonstrate your skills and resilience.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the job description. Mention how your skills align with the requirements for the Frontline Customer Support & Info Officer role at Kirklees Council.
Keep It Professional Yet Friendly:Remember, this role is all about providing excellent customer support. Use a friendly tone in your application while maintaining professionalism. Show us that you can connect with tenants and provide the information they need.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with Kirklees Council's Homes & Neighbourhoods Service and the specific duties of a Customer Support and Information Officer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about challenging situations you've faced and how you resolved them. This will demonstrate your resilience and ability to handle tenant inquiries effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer support roles, such as handling difficult customers or ensuring compliance with regulations like GDPR. The more you practice, the more comfortable you'll feel during the actual interview.
✨Dress for Success
Even if the role offers hybrid working, it's important to make a good first impression. Dress smartly for your interview, whether it's in person or via video call. This shows professionalism and respect for the opportunity, setting a positive tone right from the start.
