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- Tasks: Be the friendly face of customer support, helping tenants with their inquiries.
- Company: Join a local government council dedicated to community service.
- Benefits: Enjoy a competitive salary and hybrid working from library hubs.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Excellent customer service skills and good computer literacy required.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 26403 - 28142 £ per year.
A local government council in England is seeking a Customer Support and Information Officer. This role involves being the first contact for service inquiries via phone and in-person, assisting tenants and ensuring high levels of customer satisfaction.
Candidates must have:
- Excellent customer service skills
- Good computer literacy
- The ability to travel between locations
The position offers a salary between £26,403 and £28,142 and hybrid working from various library hubs.
Housing Services: Customer Support & Information Advisor (Hybrid) employer: Kirklees Council
Contact Detail:
Kirklees Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services: Customer Support & Information Advisor (Hybrid)
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase how you've handled inquiries in the past. We want to see that you can keep a cool head and provide top-notch support.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when you're on the phone or face-to-face with tenants. We believe in being prepared!
✨Tip Number 3
Don’t forget to research the local government council! Knowing their values and services will help you tailor your responses during interviews. We love candidates who show genuine interest in our mission and community.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in housing services.
We think you need these skills to ace Housing Services: Customer Support & Information Advisor (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! We recommend tailoring your CV and cover letter to match the job description. Use keywords from the listing to show that you’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the local government council's services and how they support tenants. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to ensure high levels of customer satisfaction, which is key for this role.
✨Tech Savvy is the Way to Be
Since good computer literacy is a must, brush up on any relevant software or tools you might use in the role. If you know what systems the council uses, mention your familiarity with them during the interview. It shows you're ready to hit the ground running!
✨Plan Your Journey
As the job requires travelling between locations, plan your route ahead of time. Being punctual is crucial, so consider doing a trial run if possible. This not only helps you arrive on time but also demonstrates your organisational skills and commitment to the role.