At a Glance
- Tasks: Deliver engaging training to new and existing private hire and hackney carriage drivers.
- Company: Join a supportive team dedicated to community service in Kirklees.
- Benefits: Enjoy generous leave, ongoing training, and a fantastic pension scheme.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real difference in the licensing industry while developing your skills.
- Qualifications: Experience in training delivery and knowledge of licensing regulations preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our employees are at the very heart of the services we provide to the community. To help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.
The Licensing Team is responsible for licensing of hackney carriage/private hire, Licensing Act, Gambling Act and all other general licensing in Kirklees. This role involves delivering training to the Council’s private hire and hackney carriage trade to both new and existing licence holders. The service is a customer-focused environment, the team is busy, and demand led. The Driver Training Officer role is vital as it is one of the first points of access to the service for customers.
There is a requirement to work flexibly in accordance with the needs of the service. The successful candidate will be expected to work in the office and will be required to deliver training in various locations throughout Kirklees. Our office is currently based outside of the town centre at the Council’s offices at Flint Street South.
The successful applicant will develop, implement and amend training activities to meet identified needs within the service, in line with the Council's policies and any legislation, statutory or good practice guidance, and create and implement appropriate evaluation mechanisms to ensure the continued monitoring of training programmes.
Requirements for this job:- Develop, implement and deliver training which includes the regulatory framework of the hackney carriage and private hire industry, professional standards, safeguarding, equalities/disability, local conditions, policies and bylaws to both existing and new licensees.
- Develop bespoke training where required.
- Develop and deliver a practical wheelchair course (for all drivers of wheelchair accessible vehicles).
- Deliver practical driving tests.
- Provide a high-quality professional, technical, and administrative, customer-focused service with the ability to multi-task in a busy, variable, and frontline environment.
- Work collaboratively with managers and colleagues in the team to ensure effective delivery of high-quality service.
- Ability to remain calm, understanding, responsive and supportive whilst facing difficult customers.
- Ability to embrace change and proactively promote and support the Licensing Department’s procedures and responsibilities with regards to public protection.
To be short-listed for this job please demonstrate how you meet the Person Checklist as detailed on the attached Job Profile. CVs will not be accepted.
What can we offer?- Generous annual leave entitlement
- Friendly and supportive team environment
- Ongoing training and career development
- Excellent pension scheme
- A range of family-friendly policies
- We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership
If you have any questions about the role, please contact Fiona Goldsmith – Group Leader - Licensing on 01484 221000 and she will happily talk through it with you.
Driver Training Officer (Licensing) employer: Kirklees Council
As a Driver Training Officer with the Licensing Team in Kirklees, you will be part of a dedicated and friendly environment that prioritises employee well-being and professional growth. We offer generous annual leave, ongoing training opportunities, and a supportive team culture, ensuring you feel valued while making a meaningful impact in the community. With a focus on customer service and public protection, this role provides a unique chance to develop your skills in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Training Officer (Licensing)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirklees Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirklees Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Driver Training Officer (Licensing)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirklees Council:Your cover letter is your chance to shine! Tell us why you want to work at Kirklees Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirklees Council!
How to prepare for a job interview at Kirklees Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
