At a Glance
- Tasks: Be the friendly face of our school, managing a busy front desk and supporting staff.
- Company: Join Westborough High School, dedicated to making a difference in students' lives.
- Benefits: Enjoy a supportive team, professional development, and a vibrant work environment.
- Other info: Opportunity for career growth in a dynamic educational setting.
- Why this job: Make a real impact by creating a welcoming atmosphere for students and visitors.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service.
The predicted salary is between 22089 - 22440 £ per year.
Westborough High School is an 11-16 comprehensive school with a passionate commitment to making a difference to children’s lives and ensuring that all pupils have the highest possible learning experience.
- Clear and shared values and expectations
- A stimulating work environment
- A commitment to tailored professional development
- An experienced, highly committed and supportive leadership team
Following a recent internal promotion, we are looking to appoint a highly organised, proactive receptionist, able to multi-task effectively and someone skilled at managing a busy front desk with professionalism and care. You will be joining the school’s business support/admin team and working in a fast-paced environment where no two days are the same. As the first point of contact for pupils, parents, visitors and staff, you will ensure that every interaction reflects our school’s commitment to excellence, and provide a welcoming, safe and secure environment as well as assisting with general admin support to a wide range of staff.
In this key role you will need to use your multi-tasking and prioritisation skills to carry out a demanding workload whilst ensuring the reception area is well presented and welcoming at all times.
Essential Qualities For All Applicants Include Amongst Other Things:
- A professional yet welcoming and friendly persona
- Exceptional communication skills being able to communicate effectively with children/young people, parents, visitors and school staff.
- Able to deliver a high standard of customer service.
- The ability to work both independently and as part of a team.
- Have excellent IT skills with a good knowledge of Microsoft Office
- willingness to undertake duties and first aid training
If you have the vision and drive for excellence and want to be part of an enthusiastic, dedicated and well-resourced team, committed to ensuring that pupils not only achieve their potential, but exceed it, then we would like to hear from you. You are warmly welcomed to visit our school to meet other staff and to see for yourself what a great place Westborough is to work.
The closing date for applications to be returned is 9.00 a.m on Tuesday 5 May 2026 and completed applications should be returned to Fiona Sharp, PA to the Headteacher at the school or via email (CVs will not be accepted.) Based on the quality and quantity of applications received, Westborough High School reserves the right to interview sooner than the specified dates above. Applicants will be notified of this where possible. Therefore, early applications are encouraged.
Westborough is committed to safeguarding and promoting the welfare of its young people and expects all workers, volunteers and employees to share this commitment. The successful applicant will be appointed subject to satisfactory pre-employment checks including references and satisfactory Enhanced Criminal Records with Children’s Barred List Check through the Disclosure and Barring Service (DBS). All shortlisted candidates will be subject to online searches as part of due diligence checks and in accordance with KCSIE 2025 and are required to complete a self-declaration form prior to interview. This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
Receptionist – Business Support - Westborough High School in Dewsbury employer: Kirklees Council
Westborough High School is an exceptional employer dedicated to fostering a supportive and stimulating work environment for its staff. With a strong commitment to professional development and a passionate leadership team, employees are encouraged to grow and thrive while making a meaningful impact on students' lives. Located in Dewsbury, the school offers a welcoming atmosphere where every team member plays a vital role in ensuring excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – Business Support - Westborough High School in Dewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirklees Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirklees Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist – Business Support - Westborough High School in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirklees Council:Your cover letter is your chance to shine! Tell us why you want to work at Kirklees Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirklees Council!
How to prepare for a job interview at Kirklees Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
