At a Glance
- Tasks: Be the friendly face and voice for tenant inquiries in our Homes & Neighbourhoods Service.
- Company: Join Kirklees Council, a supportive team dedicated to community service.
- Benefits: Enjoy a permanent role with hybrid working, travel perks, and job security.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Previous customer service experience and a resilient attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Kirklees Council is looking for a Customer Support and Information Officer to provide the first point of contact for tenant inquiries within the Homes & Neighbourhoods Service. The role combines face-to-face and telephone duties and requires excellent customer service skills, resilience, and previous experience in a similar environment.
The position is permanent and offers a hybrid working model, requiring travel between Huddersfield and Dewsbury Library Hubs while maintaining high service standards and compliance with GDPR regulations.
Housing Services: Frontline Customer Support & Info Officer in Dewsbury employer: Kirklees Council
Kirklees Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With a permanent position in the Housing Services team, you will benefit from a hybrid working model that promotes work-life balance, alongside opportunities for growth within the local government sector. Join us in making a meaningful impact in the community while enjoying the unique advantages of working in vibrant Huddersfield and Dewsbury.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services: Frontline Customer Support & Info Officer in Dewsbury
✨Tip Number 1
Get to know the company! Research Kirklees Council and their Homes & Neighbourhoods Service. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might need to handle difficult inquiries. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Kirklees Council on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the culture and expectations.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about the opportunity and helps us keep track of your application better.
We think you need these skills to ace Housing Services: Frontline Customer Support & Info Officer in Dewsbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've handled inquiries and resolved issues, so share specific examples that demonstrate your skills and resilience.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the job description. Mention your understanding of the Homes & Neighbourhoods Service and how you can contribute to maintaining high service standards.
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember that this is a professional application. Strike a balance between being approachable and showcasing your professionalism. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with Kirklees Council's Homes & Neighbourhoods Service and the specific duties of a Customer Support and Information Officer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about challenging situations you've faced and how you resolved them. This will demonstrate your resilience and ability to handle tenant inquiries effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer support roles, such as handling difficult customers or managing multiple inquiries. This will help you articulate your thoughts clearly during the actual interview.
✨Be Ready for Compliance Questions
Since the role involves GDPR compliance, brush up on your knowledge of data protection regulations. Be prepared to discuss how you would ensure compliance while providing excellent service. This shows that you take the responsibilities of the role seriously.
