At a Glance
- Tasks: Be the first point of contact for tenants, providing excellent customer service via phone and face-to-face.
- Company: Join a supportive team in Kirklees dedicated to housing and neighbourhood services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE grade 4 (C) in maths and English, plus strong customer service skills.
The predicted salary is between 26403 - 28142 € per year.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
Organisation: Kirklees Directorate Place
Service Area: Homes & Neighbourhoods
Hours: 37
Number of Jobs: 1
Location(s): Across Kirklees
Position type: Permanent
Grade: Grade 6
Salary: £26,403 - £28,142
Shift Pattern: Monday to Thursday 8.45am - 17:15pm and Friday 8:45am - 16:45pm
The Role: As a Customer Support and Information Officer, you will be the first point of contact for the majority of calls that are presented to our Homes & Neighbourhoods Service, from tenants, your colleagues, within the service and across the organisation. This role is both telephone-based and face to face. You will be required to cover the face-to-face duty at both Huddersfield and Dewsbury Library Hubs. You will require excellent customer service skills along with a positive and sensitive manner. As well as the phone calls and face-to-face duties, you will be expected to respond to messages, emails and administrative duties. Where possible you will be expected to resolve issues at the first point of contact, signposting customers for advice and action where necessary. You will work closely with your team to ensure tenants and customers receive a high level of service and our properties are maintained in line with safety requirements and legislative obligations. You will be required to access various computer systems to log, record, extract information and update customer records. Therefore, you will require accurate keyboard skills with the ability to talk and type and have an understanding of GDPR and confidentiality issues relating to customer information. We will be creating an appointable list for future full time, part time and temporary posts. The posts are hybrid working from the office and when attending meetings and training. Hybrid working is from Civic Centre 1, Huddersfield. You will be required to work from Huddersfield and Dewsbury Library Hubs on a rota basis. It is essential that you can travel.
Quotes From The Team:
- “The Support and Information team are a joy to work with. Everyone is very supportive and helpful when you need assistance.”
- “The SIT team are some of the nicest people I’ve worked with they are so welcoming and knowledgeable and have made my first six months pass by in a flash.”
- “Working in customer services can be both rewarding and challenging the SIT team have been really supportive, nothing is too much trouble, offer help and advice when needed and share their knowledge and experiences to support me to achieve the best outcome for the customer service.”
To Do This Role You Will Need:
- Minimal GCSE grade 4 (c), or equivalent qualification in maths and English
- Excellent customer service skills
- Ability to organise and prioritise own workload
- Excellent communication skills
- The ability to cope with a range of challenging situations and be resilient to the pressures of the role
- Previous experience of working in a customer service environment
- A good level of computer literacy
- Essential that you can travel to various locations.
Additional Information: Suki Nater is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email or phone: 01484 221000 and ask for ‘Recruitment’. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date: 19 May 2026, 11:55 PM
Customer Support and Information Officer (Housing Services Officer) in Dewsbury employer: Kirklees Council
Kirklees Directorate Place is an excellent employer, offering a supportive and collaborative work culture where employees are valued and encouraged to grow. As a Customer Support and Information Officer, you will enjoy the benefits of hybrid working from the Civic Centre in Huddersfield and various library hubs, alongside opportunities for professional development and a commitment to inclusivity. Join a team that prioritises exceptional customer service while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Information Officer (Housing Services Officer) in Dewsbury
✨Tip Number 1
Get to know the company! Research Kirklees Directorate Place and their Homes & Neighbourhoods service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping tenants and customers, think of scenarios where you might need to resolve issues. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Be ready for hybrid working! Familiarise yourself with the tools and platforms used for remote communication. Showing that you're tech-savvy and adaptable will make you stand out as a candidate.
We think you need these skills to ace Customer Support and Information Officer (Housing Services Officer) in Dewsbury
Some tips for your application 🫡
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences that relate to the Customer Support and Information Officer role. We want to see how you can help us provide excellent service!
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. Share specific examples of how you've handled challenging situations or provided support to customers. This is key for us as we value a positive and sensitive approach.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the requirements mentioned in the job description. We love seeing how you connect your experiences to what we’re looking for.
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures everything is processed smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kirklees Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Support and Information Officer. Familiarise yourself with the key skills required, such as excellent customer service and communication abilities, as well as the importance of GDPR and confidentiality.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves handling calls and face-to-face interactions. Show that you can listen carefully to questions and respond thoughtfully, reflecting your understanding of the customer's needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle challenging situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional customer service, and be ready to share these during the interview.
✨Show Enthusiasm for Teamwork
The role involves working closely with a supportive team, so express your enthusiasm for collaboration. Share examples of how you've worked effectively in teams before, highlighting your ability to contribute positively to a team environment.
