Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire library teams to deliver exceptional customer service.
- Company: Kirklees Council, dedicated to community engagement and support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
With a strong customer focus, the Customer Service Manager plays a key role in the delivery of Library Services to the public. The role involves management and supervision of staff across a number of locations. Key areas of responsibility include:
- Training and coaching staff and volunteers
- Attendance and performance management
- Building management to ensure Health and Safety requirements are adhered to
You will develop good working relationships with Friends groups, Customer Service Managers, and other colleagues across the service to support staff in dealing with the changing working environment. As Customer Service Manager, you will be responsible for motivating staff to ensure team and service objectives are being met. You will work collaboratively with partners, service providers, and other Council Services.
Requirements:
- Experience of managing a customer service environment across multiple locations and service points
- Management and Leadership qualification or ability to demonstrate team leader/supervisory experience
- Excellent communication and interpersonal skills
- Knowledge and awareness of a range of services provided by the Council
- Competent in the use of IT and digital technology, including social media
- Literacy and Numeracy skills for completing forms/documents and producing statistical reports
- Ability to respond appropriately and sensitively to those who are angry, aggressive, or distressed
- Able to work flexibly to meet the needs of the service, including ad-hoc evening and weekend work
In order to be short-listed for this job, please demonstrate how you meet the criteria by answering the shortlisting questions. CVs will not be accepted. We encourage all applicants to ensure their submissions reflect their own voice and relevant experience.
This job is subject to a DBS check at the appropriate level. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. We encourage applications from people with all differing abilities.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date: 01 March 2026, 11:55 PM
Customer Services Manager - Libraries in Dewsbury employer: Kirklees Council
Contact Detail:
Kirklees Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Libraries in Dewsbury
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you stand out when discussing your fit for the Customer Services Manager position.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or in front of a mirror. Focus on showcasing your leadership skills and customer service experience, as these are crucial for this role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the team at Kirklees Libraries.
We think you need these skills to ace Customer Services Manager - Libraries in Dewsbury
Some tips for your application 🫡
Be Yourself: When answering the shortlisting questions, let your personality shine through! We want to hear your unique voice and experiences, so don’t hold back. This is your chance to show us who you are beyond just qualifications.
Match Your Experience: Make sure to directly address how your experience aligns with the key responsibilities mentioned in the job description. Use specific examples from your past roles to demonstrate your skills in managing customer service environments and leading teams.
Keep It Relevant: Focus on the most relevant experiences that showcase your ability to handle the challenges of the role. Avoid unnecessary details that don’t add value to your application. We’re looking for clarity and relevance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us without any hiccups. Plus, it keeps everything organised on our end, making the process smoother for everyone.
How to prepare for a job interview at Kirklees Council
✨Know Your Stuff
Make sure you’re familiar with the library services provided by the Council. Brush up on their key offerings and any recent changes in the community. This will show that you’re genuinely interested and prepared to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in a customer service environment. Think about specific situations where you motivated staff or handled difficult situations, as this role requires strong leadership and interpersonal skills.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various stakeholders, being able to communicate effectively at all levels is crucial. Consider doing mock interviews with friends or family to refine your delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle challenging situations, like dealing with angry customers or managing staff performance. Prepare some scenarios from your past experiences that highlight your problem-solving skills and emotional intelligence.