At a Glance
- Tasks: Support and instruct users in library makerspaces while ensuring a safe and engaging environment.
- Company: Join a vibrant library team dedicated to creativity and innovation.
- Benefits: Flexible hours, hands-on experience, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to work evenings and weekends.
- Why this job: Be part of a creative community and help others explore their maker potential.
- Qualifications: Customer service experience and a passion for technology and creativity.
The predicted salary is between 25000 - 30000 £ per year.
With a strong focus on customer care, this role will primarily provide support and instruction to the users of library makerspaces, but they will also support wider frontline delivery. They will assist customers and staff in using makerspace equipment and resources, ensuring a safe environment and supporting the delivery of makerspace events and activities. The role involves practical, hands-on tasks alongside customer service duties, including preparing equipment, supporting basic maintenance, monitoring safety procedures, and assisting with the delivery of makerspace sessions. They will work collaboratively with colleagues while being confident to work independently as required.
Key Responsibilities
- Deal with customer enquiries and manage bookings.
- Assist customers and staff with the use of makerspace equipment and resources.
- Manage inventory of supplies, tools, and materials needed for makerspace activities.
- Maintain a clean, organized, and safe makerspace environment, adhering to safety protocols and procedures.
- Provide basic training and tutorials on the use of makerspace tools and technologies.
- Support the delivery of makerspace programs and workshops.
- Keep up-to-date with developments and best practices in delivery of makerspaces.
- Document equipment usage, maintenance activities, and safety incidents.
- Collaborate with wider library staff, volunteers and partners to promote makerspace services and activities.
Knowledge, Skills, Experience
- Front line customer service experience.
- Library experience or knowledge preferred.
- Competent in use of I.T and digital technology, with a willingness to learn new technologies.
- Experience with makerspace equipment and technology preferred.
- Physical ability required to set up, use, move equipment and resources.
- Excellent organizational and problem-solving skills.
- Good communication skills and ability to assist diverse users.
- Ability to work independently and as part of a team.
- Attention to safety and adherence to safety protocols.
Work Environment
This position involves hands-on work within the makerspace area, including physical setup, maintenance, and assisting users. You will be required to work flexibly both in terms of location and working hours depending on demand and program schedules, and this will regularly involve weekends and evenings.
Customer Service Officer - Makerspace Support employer: Kirklees Council
As a Customer Service Officer in our vibrant makerspace, you will thrive in a dynamic environment that champions creativity and innovation. We offer a supportive work culture that values collaboration and personal growth, providing opportunities for professional development through hands-on experience with cutting-edge technology. Located within a community-focused library, you will enjoy the unique advantage of engaging with diverse users while contributing to exciting makerspace events and activities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Makerspace Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kirklees Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kirklees Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Officer - Makerspace Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kirklees Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Kirklees Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kirklees Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kirklees Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kirklees Council will surely appreciate.
