At a Glance
- Tasks: Help residents boost their digital skills and access online services confidently.
- Company: Community-focused organisation dedicated to promoting digital inclusion.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Roles available in North and South Kirklees with flexible working across locations.
- Why this job: Make a real difference in your community by empowering others with essential digital skills.
- Qualifications: Strong digital skills and experience communicating with diverse groups.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Service Officer, you will play a vital role in helping residents develop and improve their digital skills. The purpose of the role is to provide support that promotes digital inclusion and ensures our communities can confidently access, navigate and benefit from the online world. Whilst this post will primarily support digital activities, it may also involve wider frontline service delivery.
Key responsibilities
- Support the delivery of one-to-one and drop-in digital support sessions across our communities
- Support residents to be able to use technology to access essential online services (e.g. email, online forms, Council services, job searches)
- Facilitate independent learning in libraries using resources such as ‘Learn My Way’
- Promote online safety, particularly for vulnerable customers
- Work collaboratively with colleagues, volunteers and partners
- Raising awareness of digital tools available through Libraries to our communities/customers and staff awareness
- Support the provision of device lending programs
- Signpost residents to additional services, training opportunities or specialist support where appropriate
- Maintain accurate records of training, support and advice given
Skills/experience
- Strong digital skills are essential
- Library experience or knowledge preferred
- Experience of communicating effectively with people of diverse ages and backgrounds and digital abilities
- Experience of using a wide range of digital tools, including Microsoft Office and digital devices
- Ability to collect accurate statistics and customer feedback
- Understand online safety and be able to support residents to stay safe online
We are recruiting to 2 roles; 1 based in North Kirklees, 1 based in South Kirklees. These posts will work an average of 30 hours per week, but you will need to be able to work flexibly in terms of location working across the service as required and your working hours may vary depending on need and this could regularly involve evening and weekends.
Interviews are intended to take place during the week commencing Monday 13th July 2026.
Customer Service Officer - Digital employer: Kirklees Council
As a Customer Service Officer at our organisation, you will be part of a dynamic team dedicated to fostering digital inclusion within the community. We offer a supportive work culture that values collaboration and personal growth, with opportunities for professional development through training and mentorship. Located in the vibrant areas of North and South Kirklees, our commitment to flexible working hours ensures a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Digital
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kirklees Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kirklees Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Officer - Digital
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kirklees Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Kirklees Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kirklees Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kirklees Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kirklees Council will surely appreciate.
