At a Glance
- Tasks: Process licensing applications and provide top-notch customer service in a busy environment.
- Company: Join a supportive team at Kirklees Council, dedicated to public protection.
- Benefits: Generous leave, ongoing training, excellent pension, and well-being initiatives.
- Other info: Flexible working options after training and a friendly team atmosphere.
- Why this job: Be the first point of contact for customers and make a real difference in your community.
- Qualifications: Good IT skills and NVQ Level 3 in business administration required.
The predicted salary is between 24000 - 28000 € per year.
The Licensing Team is responsible for licensing of hackney carriage/private hire, Licensing Act, Gambling Act and all other general licensing in Kirklees. The role involves processing all types of licensing applications received via post and electronically. There is also the requirement for the post holder to complete the finance work created by licensing applications, as well as taking minutes, sending out communications and other administrative functions.
The service is a customer focused environment, the team is busy, and demand led. The Business Support Officer role is vital as it is the first point of access to the service for customers, ensuring service delivery. There is a requirement to work flexibly in accordance with the needs of the service, and the successful candidate will be expected to work in the office on a rota basis due to the service offering a front facing service for hackney carriage/private hire customers.
Initially, there will be a requirement for the successful candidate to be in the office daily to receive on the job training. Following the training, once deemed competent, the successful post holder will be added to the rota for office cover and will be able to work from home when not on the rota for office duties. You will assist the wider team in ensuring the office functions are delivered in a timely and accurate manner.
Requirements for this job:
- Communicate information regarding licensing policies, processes and procedures to customers, face to face, over the phone and by email.
- Provide a high-quality professional, technical, and administrative, customer focused service with the ability to multi-task in a busy, variable, and frontline environment.
- Appropriately deal with a variety of existing and potential customer information, including personal information relating to convictions and offences, in a sensitive and confidential manner.
- Carry out a range of complex and technical duties and other computer-based information systems.
- Ensure all office equipment is used proficiently and inventories of equipment and stock are maintained and supplies replenished.
- Process payments and follow Kirklees Council procedures with regards to accounting and finance.
- Work collaboratively with colleagues in the team to ensure effective delivery of high quality technical and administrative support.
- Ability to remain calm, understanding, responsive and supportive whilst facing difficult customers.
- Ability to embrace change and proactively promote and support the Licensing Department’s procedures and responsibilities with regards to public protection.
- It is essential that you have good IT skills and that you are familiar with a variety of computer packages, in particular Microsoft Office, and that you can demonstrate business and administration skills to NVQ Level 3.
What can we offer?
- Generous annual leave entitlement
- Friendly and supportive team environment
- Ongoing training and career development
- Excellent pension scheme
- A range of family friendly policies
- We offer a wide range of well-being initiatives including a cycle to work scheme and discounted KAL membership.
Business Support Officer - Licensing employer: Kirklees Council
As a Business Support Officer in the Licensing Team at Kirklees Council, you will be part of a friendly and supportive environment that prioritises customer service and employee well-being. With generous annual leave, ongoing training opportunities, and a strong pension scheme, this role not only offers meaningful work but also promotes a healthy work-life balance. The office's location outside the town centre provides a quieter setting while still being accessible, allowing for a flexible working arrangement after initial training.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Licensing
✨Tip Number 1
Get to know the company! Research Kirklees Council and the Licensing Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face, over the phone, and via email, it’s crucial to be clear and professional. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with Microsoft Office and any other relevant software. You might even want to prepare a quick demo of how you would handle a licensing application or process payments to impress during your interview.
✨Tip Number 4
Be flexible and ready for change! The role requires adaptability, so be prepared to discuss how you've successfully managed change in previous roles. Highlighting your ability to embrace new challenges will make you stand out!
We think you need these skills to ace Business Support Officer - Licensing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our busy Licensing Team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated in previous roles.
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with various computer packages, especially Microsoft Office. Make sure to mention any specific software you’ve used and how you’ve applied these skills in a professional setting.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kirklees Council
✨Know Your Licensing Stuff
Make sure you brush up on the key licensing policies and procedures relevant to the role. Familiarise yourself with the Licensing Act, Gambling Act, and any other regulations that might come up during the interview. This shows you're serious about the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've handled difficult customers in the past. Highlight your ability to remain calm and supportive, even when things get tough. This will demonstrate that you can thrive in a busy, frontline environment.
✨Get Tech-Savvy
You’ll need to be comfortable with various computer packages, especially Microsoft Office. Before the interview, practice using these tools and think of specific instances where you've used them effectively in previous roles. This will help you stand out as someone who can handle the technical aspects of the job.
✨Be Flexible and Adaptable
The role requires flexibility in working hours and adapting to changing demands. Be ready to discuss how you've successfully managed change in previous jobs. Showing that you can embrace new challenges will make you a more attractive candidate for the team.
