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- Tasks: Support residents with care packages and administrative tasks in a fast-paced environment.
- Company: Kirklees Council, dedicated to community welfare and support.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service skills, teamwork, and basic IT proficiency required.
- Other info: Encouraging applications from all abilities; flexible working environment.
The predicted salary is between 21500 - 22000 ÂŁ per year.
Business Support Officer â Document Control Team (Grade 5)At Kirklees Council we work in innovative and practical ways to deliver highâquality services to our communities. We are looking for a motivated and detailâfocused Business Support Officer to join our Document Control Team within Welfare & Exchequer.
This is a key role supporting the effective running of essential council services. You will be part of a professional and supportive team responsible for processing large volumes of sensitive documentation accurately and efficiently, ensuring information is available to support timely decisionâmaking.
Key Responsibilities
Process incoming post and electronic documents, including scanning, indexing and record management
Maintain accurate and secure records using council IT systems
Provide highâquality administrative and business support to service teams
Work to targets, standards and deadlines in a highâvolume environment
Handle confidential and sensitive information appropriately
Work proactively as part of a team to support service objectives
What We Are Looking For
Have strong administrative and IT skills, with good attention to detail
Be well organised and able to work accurately at pace
Enjoy working as part of a team in a busy office environment
Have a positive, flexible and supportive approach to work
Be committed to excellent customer service and continuous improvement
A person who can role model the council\âs behaviours.
Experience in a document management, administrative or business support role is desirable, but not essential, as full training will be provided.
Why Work for Kirklees?At Kirklees Council, we value the behaviours and attitudes of our staff as much as their skills. We offer flexible working, access to learning and development opportunities, and the chance to build a career within the Business Support job family while making a real difference to our communities.
Working Hours: Your working week will largely be during standard office hours, Monday to Friday.
We encourage applications from people with any disability â if you need any support completing an application form or other format, please contact the Recruitment Team for help by email or phone: 01484 221000. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date: 26 April 2026, 11:55 PM.
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Business Support Officer employer: Kirklees Council
Contact Detail:
Kirklees Council Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Business Support Officer
â¨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Business Support Officer at Kirklees Council. This way, when you get that interview, you can show off your knowledge and passion for helping the community.
â¨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills in these areas, as theyâre crucial for this role.
â¨Tip Number 3
Donât forget to ask questions! When you get the chance to chat with the hiring manager or during the interview, ask about the team dynamics and how they support each other. It shows youâre genuinely interested in being part of their community.
â¨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets to the right people. Plus, itâs a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Business Support Officer
Some tips for your application đŤĄ
Get to Know the Role: Before you start writing, take a good look at the job description. Understand what the Business Support Officer role entails and think about how your skills match up. This will help us see why you're the perfect fit!
Tailor Your Application: Donât just send in a generic CV or cover letter. Make sure to highlight your customer service skills and any relevant experience you have with administrative tasks. We want to know how you can contribute to our team!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves liaising with various stakeholders.
Apply Through Our Website: Make sure to submit your application through our website. Itâs the best way for us to receive your details and ensures everything is processed smoothly. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Kirklees Council
â¨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks like customer service, administrative support, and data processing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Showcase Your Skills
Highlight your customer service skills, especially in telephony, as this is crucial for the position. Prepare examples from your past experiences where you've successfully handled queries or provided support. This will give the interviewers a clear picture of how you can contribute to their team.
â¨Demonstrate Teamwork
Since this role requires great team working skills, be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you worked flexibly with a team to achieve a common goal, as this will illustrate your ability to fit into their fast-paced environment.
â¨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the specific IT systems you'll be using. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.