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For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and drive sales both in-store and online.
- Company: Join Kirkland’s, a brand committed to customer satisfaction and innovative retail solutions.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to grow your career in retail.
- Why this job: Be part of a vibrant culture that values teamwork, customer connection, and personal growth.
- Qualifications: High school diploma required; retail management experience preferred; strong communication skills essential.
- Other info: Must be able to lift 50 pounds and work weekends and holidays.
Overview
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviours to maximise sales. This position requires a high level of comfort in building rapport through customer and team interactions.
Responsibilities
- Leads, supports and values customer selling in both the in-store and online (ship to store) shopping experience.
- Leads and supports a customer obsessed culture that prioritises selling behaviours by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
- Understanding your role in sales growth and how you contribute and impact store profitability.
- Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in-store experience.
- Educates each customer on loyalty programmes, current promotions and merchandise assortment to support building the basket.
- Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Leads by example, supports, and holds team accountable to all company policies and procedures.
- Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
- Assists in freight processing, maintaining an organised stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
- Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
- Perform other duties as needed.
Qualifications
- High School Diploma or GED; college preferred.
- Minimum 1 year management experience in a retail or service industry preferred.
- Strong communication skills and customer selling experience required.
- Energetic, people and results oriented, competitive with a drive to succeed.
- Valid Driver's license.
- Ability to handle and transport company funds to the bank location designated by Kirkland’s.
- Ability to effectively communicate both written and verbally.
- Ability to work weekends, holidays, and evenings.
- Ability to read and interpret company directives, handbook, and manuals.
- Ability to work a flexible schedule to meet the business needs of the store.
- Ability to work independently as well as part of a team.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with the customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor.
* Sales Leader - Part Time employer: Kirkland's
Contact Detail:
Kirkland's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land * Sales Leader - Part Time
✨Tip Number 1
Familiarise yourself with our products and services. As a Sales Leader, having in-depth knowledge about what we offer will help you engage customers effectively and build rapport, which is crucial for maximising sales.
✨Tip Number 2
Demonstrate your customer service skills during the interview. Share specific examples of how you've successfully engaged with customers in the past, as this role heavily relies on creating exceptional in-store experiences.
✨Tip Number 3
Showcase your leadership abilities by discussing how you've motivated and guided teams in previous roles. We value a collaborative culture, so highlighting your experience in supporting and holding team members accountable will set you apart.
✨Tip Number 4
Be prepared to discuss how you can contribute to our customer-obsessed culture. Think of ways you can proactively greet, re-engage, educate, add on, and thank customers, as these behaviours are key to driving sales growth.
We think you need these skills to ace * Sales Leader - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or management. Emphasise your customer service skills and any previous roles where you led a team or contributed to sales growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sales. Mention specific examples of how you've successfully engaged customers and supported a team in achieving sales targets.
Showcase Your Interpersonal Skills: During the application process, highlight your ability to build rapport with customers and team members. Use examples that demonstrate your communication skills and how you've created positive experiences in previous roles.
Research the Company Culture: Familiarise yourself with Kirkland’s Home Values and incorporate them into your application. Show how your personal values align with their commitment to customer service and teamwork.
How to prepare for a job interview at Kirkland's
✨Show Your Customer Obsession
Demonstrate your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns perfectly with the Sales Leader's focus on creating exceptional in-store experiences.
✨Highlight Your Leadership Skills
Discuss your management experience and how you've successfully led a team in a retail or service environment. Be prepared to provide examples of how you've motivated your team and held them accountable to achieve sales goals.
✨Know the Product Inside Out
Familiarise yourself with the products and services offered by the company. Being knowledgeable about the merchandise will not only help you answer questions confidently but also show your commitment to being a brand ambassador.
✨Prepare for Situational Questions
Expect questions that assess your interpersonal skills and ability to handle various customer scenarios. Practice responses that showcase your ability to read cues and respond appropriately, ensuring you can create a positive shopping experience.
