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- Tasks: Lead a team to enhance customer experiences and drive sales in-store and online.
- Company: Join Kirkland's, a brand committed to customer satisfaction and innovative retail solutions.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Be a part of a dynamic team that values customer connection and personal growth.
- Qualifications: High school diploma required; retail management experience preferred.
- Other info: Must be available for weekends and holidays; energetic individuals thrive here.
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviours to maximise sales. This position requires a high level of comfort in building rapport through customer and team interactions.
Responsibilities
- Leads, supports and values customer selling in both the in-store and online (ship to store) shopping experience.
- Leads and supports a customer obsessed culture that prioritises selling behaviours by proactively greeting, re-engaging, educating, adding on and thanking each customer.
- Understands your role in sales growth and how you contribute and impact store profitability.
- Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in-store experience.
- Educates each customer on loyalty programmes, current promotions and merchandise assortment to support building the basket.
- Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Leads by example, supports, and holds team accountable to all company policies and procedures.
- Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
- Assists in freight processing, maintaining an organised stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
- Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
- Performs other duties as needed.
Qualifications
- High School Diploma or GED; college preferred.
- Minimum 1 year management experience in a retail or service industry preferred.
- Strong communication skills and customer selling experience required.
- Energetic, people and results oriented, competitive with a drive to succeed.
- Valid Driver's licence.
- Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee.
- Ability to effectively communicate both written and verbally.
- Ability to work weekends, holidays, and evenings.
- Ability to read and interpret company directives, handbook, and manuals.
- Ability to work a flexible schedule to meet the business needs of the store.
- Ability to work independently as well as part of a team.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with the customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor.
* Sales Leader - Part Time employer: Kirkland's
Contact Detail:
Kirkland's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land * Sales Leader - Part Time
✨Tip Number 1
Familiarise yourself with Kirkland's Home Values and ensure you can articulate how your personal values align with them. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led a team in a retail environment. Highlight your ability to motivate others and drive sales through effective customer engagement.
✨Tip Number 3
Practice your communication skills, especially in scenarios where you need to educate customers about loyalty programs and promotions. Being able to convey this information clearly will set you apart.
✨Tip Number 4
Demonstrate your understanding of both in-store and online shopping experiences. Be ready to share ideas on how to enhance customer interactions across these platforms, showing your versatility as a Sales Leader.
We think you need these skills to ace * Sales Leader - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or management. Emphasise your customer service skills and any previous roles where you led a team or contributed to sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully engaged with customers and driven sales in past positions.
Showcase Your Interpersonal Skills: In your application, highlight your ability to build rapport with customers and team members. Use examples that demonstrate your communication skills and how you've created positive experiences in previous roles.
Research the Company Culture: Familiarise yourself with Kirkland's Home Values and incorporate them into your application. Show how your personal values align with their commitment to customer service and teamwork.
How to prepare for a job interview at Kirkland's
✨Show Your Customer Obsession
Demonstrate your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires a strong focus on creating exceptional in-store experiences.
✨Highlight Your Leadership Skills
Discuss your previous management experience and how you've successfully led a team. Be prepared to explain how you motivate others and hold them accountable, as this position involves guiding a team to achieve sales goals.
✨Know the Product Inside Out
Familiarise yourself with the products and services offered by the company. Being knowledgeable about current promotions and loyalty programs will help you stand out, as you'll need to educate customers effectively.
✨Demonstrate Interpersonal Savvy
Prepare to showcase your ability to read customer cues and respond appropriately. Role-play scenarios where you engage with customers, as this will highlight your interpersonal skills and ability to create rapport.
