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For Companies At a Glance
- Tasks: Engage customers, drive sales, and assist with store operations.
- Company: Join Kirkland's, a brand known for exceptional customer service and a caring culture.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Be part of a team that values customer commitment and innovation while gaining retail experience.
- Qualifications: Energetic, communicative, and able to work weekends; no prior experience needed.
- Other info: Must be able to lift 50 pounds and stand for long periods.
The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.
Responsibilities
- Supports and values Customer Service in both the in store and online (ship to store) shopping experience.
- Actively engages with all customers modeling exceptional selling behaviors.
- Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
- Proactively engages with customers, reads cues and responds appropriately.
- Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
- Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
- Achieves or exceeds goals associated with company initiatives and programs.
- Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner.
- Assists in maintaining an efficient and organized sales floor and stockroom.
- Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels.
- Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
Qualifications
- Energetic, people and results oriented, competitive with a drive to succeed.
- Ability to effectively communicate both written and verbally.
- Ability to work weekends, holidays and evenings.
- Ability to read and interpret company directives, handbook and manuals.
- Ability to work a flexible schedule to meet the business needs of the store.
- Ability to work independently as well as part of a team.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with the customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor.
- Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.
Sales Associate- Part Time employer: Kirkland's
Contact Detail:
Kirkland's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate- Part Time
✨Tip Number 1
Familiarise yourself with Kirkland's customer service model. Understanding their approach to customer engagement will help you demonstrate the right behaviours during your interview and show that you're aligned with their values.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to engage customers enthusiastically and respond to their needs is crucial for a Sales Associate role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your flexibility and teamwork abilities. Be prepared to discuss examples from your past experiences where you've successfully worked as part of a team or adapted to changing situations, as these are key traits for this position.
✨Tip Number 4
Research current promotions and loyalty programs offered by Kirkland. Being knowledgeable about their offerings will not only impress during your interview but also demonstrate your genuine interest in the company and its customers.
We think you need these skills to ace Sales Associate- Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'exceptional shopping experience' and 'customer commitment', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided excellent customer service in the past and how you embody the values of Kirkland's.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and positively. Use concise language and maintain a friendly tone throughout your documents.
Highlight Flexibility and Teamwork: Emphasise your ability to work flexible hours and as part of a team. Provide examples of past experiences where you successfully collaborated with others or adapted to changing schedules.
How to prepare for a job interview at Kirkland's
✨Show Your Enthusiasm
As a Sales Associate, enthusiasm is key. Make sure to greet your interviewer with a smile and maintain a positive attitude throughout the conversation. This will reflect your ability to engage with customers and create a welcoming shopping experience.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to assist customers, as this aligns perfectly with the role's focus on customer commitment.
✨Know the Brand
Familiarise yourself with Kirkland's values and current promotions. Being able to discuss these during your interview shows that you're genuinely interested in the company and understand its mission, which can set you apart from other candidates.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work flexible hours, including weekends and holidays. This demonstrates your commitment to meeting the store's needs and your readiness to adapt to various roles within the team.
