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- Tasks: Assist patients and ensure they receive the right care in a friendly environment.
- Company: Join a small, welcoming surgery in Portsmouth caring for 9750 patients.
- Benefits: Gain valuable experience in healthcare with a supportive team.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Customer service experience and good IT skills are essential.
- Other info: Opportunity to work in a dynamic team with a focus on patient care.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced medical receptionist care navigator to join our hard-working team. We are a small friendly surgery based in Portsmouth, looking after approximately 9750 patients. If you can work under pressure to high standards and have excellent interpersonal and communication skills, we would like to hear from you!
Main duties of the job:
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional.
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
- Deal with all general enquiries including booking, cancelling, and amending appointments.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
- Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients.
- Receive and make telephone calls as required.
- Promote online services to patients.
- Advise patients of relevant charges for private services.
- Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
- Ensure all messages and communications received are accurate and delivered promptly.
- Receive and disseminate incoming mail as appropriate.
- Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner.
- Open and close premises in line with procedure including activation/deactivation of alarm.
- Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy.
- Ensure the premises are completely secure.
- Report any security issues accordingly.
Knowledge & Skills:
- Good IT skills with a working knowledge of Microsoft 365.
- Excellent communication skills, able to effectively engage with a diverse range of people recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.
- Able to work well under pressure and remain calm when interacting with distressed patients or those presenting with challenging behaviours.
- Ability to work as an effective part of a team, with a focus on communication.
- Understanding of confidentiality.
- Able to assess problems and identify solutions.
- High level of attention to detail and accuracy.
- Working knowledge of System One medical systems.
- Knowledge of medical terminology.
Experience:
- Experience within a customer facing/contact role.
- Experience of using IT systems within a work environment.
- Experience of working within Primary Care (or similar environment).
Qualifications:
- Good standard of general education.
- Standard grade mathematics or equivalent.
- Standard grade English or equivalent.
- NVQ or equivalent in Customer Service or similar.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator - Receptionist in Portsmouth employer: Kirklands Surgery
Contact Detail:
Kirklands Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator - Receptionist in Portsmouth
✨Tip Number 1
Get to know the practice! Research the surgery and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their friendly environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and the team, rehearse common scenarios you might face. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your IT skills! Be prepared to discuss your experience with Microsoft 365 and any medical systems you've used. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Care Navigator - Receptionist in Portsmouth
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your excellent communication and interpersonal skills in your application. We want to see how you can engage with our diverse patient base and handle challenging situations with ease.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Care Navigator role. Mention your experience in customer-facing roles and any relevant IT skills, especially with Microsoft 365.
Be Personable: Since we’re a small, friendly surgery, it’s important to convey your personality in your application. Let us know why you’re passionate about providing excellent patient care and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Kirklands Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator - Receptionist. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like managing patient enquiries and facilitating communication.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to engage with diverse individuals. Think of situations where you successfully handled challenging conversations or provided support to distressed patients, as these will highlight your interpersonal skills.
✨Demonstrate Your IT Proficiency
With good IT skills being essential, be ready to discuss your experience with Microsoft 365 and any medical systems you've used, like System One. If possible, mention specific tasks you've accomplished using these tools to show your competence and confidence in a tech-driven environment.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job, so think of examples where you've thrived in high-stress situations. Be prepared to discuss how you remain calm and effective when faced with urgent requests or difficult patients, as this will reassure the interviewers of your capability to handle the demands of the role.
