At a Glance
- Tasks: Engage with customers via phone and email, providing solutions and promoting products.
- Company: Join a friendly team in a dynamic automotive sector.
- Benefits: £30,000 basic salary plus bonus, with full-time hours.
- Other info: Fast-paced environment with opportunities for teamwork and personal development.
- Why this job: Make a real impact by delivering exceptional customer service and driving sales growth.
- Qualifications: Experience in customer service and knowledge of the automotive industry required.
The predicted salary is between 30000 - 30000 £ per year.
Our fantastic client are looking for a Customer Service Advisor to join their friendly team. You will be the first point of contact for customers over telephone and email, helping them find the best solutions to meet their needs, while delivering exceptional service and driving sales growth. You must have experience in or knowledge of the automotive sector. Permanent, full time role. £30,000 basic + bonus.
The Role:
- Engage with customers via phone and email, handling enquiries in a polite and efficient manner.
- Promote products and services based on customer requirements.
- Update the database with accurate and up to date information.
- Maintain up-to-date knowledge of products, services, and promotions.
- Process orders and create invoices.
- Work closely with internal departments.
The Candidate:
- Experience in a similar role.
- Experience in the automotive industry.
- Excellent customer service skills.
- Enthusiastic and motivated.
- Able to work as a team in a fast-paced environment.
- Accurate with good attention to detail.
Technical Customer Service Advisor employer: Kirkland Associates
Kirkland Associates is an excellent employer for those looking to thrive in a dynamic sales environment. With a strong focus on employee development, we offer comprehensive training and a supportive culture that encourages growth and success. Located in the East Midlands, our team enjoys a balanced work-life schedule and competitive earnings potential, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, try role-playing with a friend or family member. This will help you sound confident and ready to tackle any customer query.
✨Tip Number 3
Show off your automotive knowledge! Brush up on industry trends and common customer concerns. Being able to speak the lingo will impress your potential employer and show you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and the automotive sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Customer Service Skills:In your application, give examples of how you've delivered exceptional customer service in the past. We love seeing real-life scenarios where you've gone above and beyond to help customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kirkland Associates
✨Know Your Automotive Stuff
Make sure you brush up on your knowledge of the automotive sector. Familiarise yourself with common products, services, and any recent trends. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for customers, practice handling various customer scenarios. Think about how you would respond to different enquiries and complaints. Role-playing with a friend can help you feel more prepared and relaxed during the actual interview.
✨Show Off Your Team Spirit
This role requires teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to achieve goals or solve problems. Highlighting your ability to work well with colleagues will make you stand out.
✨Be Detail-Oriented
Attention to detail is key in this role, especially when updating databases and processing orders. During the interview, mention specific instances where your attention to detail made a difference. This will demonstrate that you understand the importance of accuracy in customer service.
