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- Tasks: Support logistics and customer service by managing complaints, returns, and courier claims.
- Company: Join Kirkland Associates, a dynamic company focused on efficient logistics solutions.
- Benefits: Enjoy 25 days holiday, bank holidays, and a competitive salary of £28-30k.
- Why this job: Be a vital link in a fast-paced environment, enhancing customer satisfaction and improving processes.
- Qualifications: Previous experience in customer service or logistics is preferred; strong communication skills are essential.
- Other info: Office-based role in Bingham, Monday to Friday, 9-5.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service/ Logistics Administrator, Matlock
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Client:
Kirkland Associates
Location:
Matlock, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ea2e922b8dfd
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job Description
We are looking for a Customer Service Logistics Administrator to join our client in Bingham. This is a critical role that supports both the logistics and customer service operations. You will act as a key link between the logistics team, couriers, and customers, handling complaints, processing returns, and managing courier claims efficiently.
Job Description
We are looking for a Customer Service Logistics Administrator to join our client in Bingham. This is a critical role that supports both the logistics and customer service operations. You will act as a key link between the logistics team, couriers, and customers, handling complaints, processing returns, and managing courier claims efficiently.
Monday-Friday 9-5, office based in Bingham
£28-30k
25 days holidays + bank holidays
The Role:
The Candidate:
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Customer Service/ Logistics Administrator employer: Kirkland Associates
Contact Detail:
Kirkland Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ Logistics Administrator
✨Tip Number 1
Familiarise yourself with the logistics and customer service processes. Understanding how these areas interact will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints. Practising how to respond to difficult situations can give you an edge, as this role requires a calm and professional approach when dealing with customers.
✨Tip Number 3
Network with professionals in the logistics and customer service fields. Engaging with others in the industry can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle specific situations related to returns and claims, as this will showcase your problem-solving abilities and readiness for the job.
We think you need these skills to ace Customer Service/ Logistics Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any previous roles where you handled complaints, processed returns, or worked with courier claims.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed customer complaints or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills and ability to work collaboratively with teams. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Kirkland Associates
✨Showcase Your Communication Skills
As a Customer Service Logistics Administrator, strong communication is key. Be prepared to demonstrate your ability to handle customer complaints effectively. Use examples from your past experiences where you resolved issues or improved customer satisfaction.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when assessing damages and managing claims. During the interview, mention specific instances where your attention to detail made a difference in your previous roles, particularly in logistics or customer service.
✨Familiarise Yourself with Logistics Processes
Understanding logistics operations is crucial for this position. Research common logistics challenges and be ready to discuss how you would approach them. This shows your proactive attitude and readiness to contribute from day one.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face in the role, such as handling a damaged goods claim, and prepare your responses. This will demonstrate your critical thinking and ability to work under pressure.