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For Companies At a Glance
- Tasks: Provide personalised customer service and resolve queries in a friendly team.
- Company: A supportive Nottingham-based company with a close-knit culture.
- Benefits: Competitive salary, hybrid working, and a fun team environment.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
The predicted salary is between 22000 - 30000 £ per year.
Our fantastic client, based in Nottingham, are looking for a Customer Service Administrator to join their friendly team. They are looking for someone who is passionate about customer service, who will help strengthen and enhance their current team. You'll be joining a close knit customer service team with 3 others (this is not a contact centre environment).
Candidates must have experience in a similar office based customer service role.
Permanent role: Monday to Friday 9am - 5pm Hybrid working (1 day at home) after probation £26,000 depending on experience.
Customer Service Administrator - The Role:
- Communicating with their clients and customers via phone and email, providing them with personalised interactions tailored to their needs;
- Ensuring all clients and customers have an effortless experience;
- Handling and resolving any complaints;
- Ensuring records are kept up to date;
- Dealing with payments and following up any queries;
- Building relationships with clients and customers.
Customer Service Administrator - The Candidate:
- Great communication skills and the ability to interact with their customers;
- Computer literate with good knowledge of Microsoft Office applications and database software;
- Excellent telephone manner;
- Highly accurate with attention to detail;
- Positive mental attitude coupled with a desire to serve customers;
- A real desire to help customers;
- Free thinking, creative and innovative and keen to foster a culture of team spirit and fun.
Customer Service Executive employer: Kirkland Associates
Contact Detail:
Kirkland Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Executive role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practise common customer service scenarios so you can showcase your skills and passion for helping customers during the interview.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to providing excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for our team.
Craft a Personal Cover Letter: Don't just send a generic cover letter! Take the time to write a personalised one that showcases your passion for customer service and why you want to join our friendly team. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and let your personality shine through – we want to see how you interact with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you're keen to join!
How to prepare for a job interview at Kirkland Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome for the customer.
✨Showcase Your Communication Skills
Since this role requires great communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with clients or resolved complaints in previous roles.
✨Familiarise Yourself with Their Values
Research the company’s values and culture. Understanding what they stand for will help you align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about team dynamics or how they measure success in customer service.
