Our client is looking for an organised, proactive and customer-focused Customer Service Coordinator to support the management of key customer accounts. This is a varied role involving order management, supply chain coordination, customer communication and general account administration.
Working closely with Account Management, Sales, Warehouse and Quality Assurance teams, the successful candidate will help ensure customer requirements are delivered accurately, efficiently and on time.
Key Responsibilities
- Provide day-to-day support to the Account Manager and wider account team.
- Process customer orders accurately and provide end-to-end order management support.
- Respond to customer and account-related queries promptly and professionally.
- Coordinate supply chain activities, including orders, stock allocations, samples and deliveries.
- Monitor critical paths, identify potential delays and proactively resolve issues.
- Liaise with internal departments and external contacts to ensure orders progress to schedule.
- Coordinate with Quality Assurance teams regarding inspections and product requirements.
- Prepare for customer meetings, including organising samples, reports and supporting information.
- Maintain relevant reports, systems and customer portals.
- Act as a key point of contact for customer buying teams, providing accurate product and availability information.
- Prepare relevant order and delivery documentation.
- Work collaboratively with Warehouse, Sales and other internal teams to support efficient operations.
- Provide additional team support during busy periods.
The ideal candidate will have:
- Previous experience in customer service, sales administration, account coordination or a similar role.
- Strong organisational and communication skills.
- Excellent attention to detail and the ability to manage multiple priorities.
- A proactive, solutions-focused and positive approach.
- The ability to work effectively under pressure and meet tight deadlines.
- Strong literacy and numeracy skills.
- Good knowledge of order management and supply chain processes.
- Experience working with national accounts or key customers is desirable.
- A professional, approachable and team-focused manner.
This is an excellent opportunity for an organised and commercially minded individual looking to develop their career within a fast-paced customer service and account management environment.
Customer Service Coordinator • Leicestershire
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Customer Service Coordinator employer: Kirkland Associates
Kirkland Associates is an excellent employer for those looking to thrive in a dynamic sales environment. With a strong focus on employee development, we offer comprehensive training and a supportive culture that encourages growth and success. Located in the East Midlands, our team enjoys a balanced work-life schedule and competitive earnings potential, making it a rewarding place to build a career.
