At a Glance
- Tasks: Provide personalised customer service and build strong relationships with clients.
- Company: Friendly and growing business in Nottingham with a supportive team.
- Benefits: Up to £26,000 salary, hybrid working, and a positive office culture.
- Other info: Enjoy a fun working environment with opportunities for growth.
- Why this job: Join a close-knit team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and confident communication skills.
The predicted salary is between 25000 - 28000 £ per year.
Our client, a friendly and growing business based in Nottingham, is looking for a Customer Service Administrator to join their close-knit team. This isn’t a call-centre role. You’ll be working alongside a small team of three, building real relationships with customers and providing a genuinely personal service. They’re looking for someone who enjoys helping people, takes pride in great customer care, and wants to be part of a supportive office environment.
What’s on offer:
- Permanent role
- Monday to Friday, 9am–5pm
- Hybrid working after probation (1 day from home)
- Salary up to £26,000, depending on experience
What you’ll be doing:
- Speaking with customers and clients by phone and email, providing a helpful and personalised service
- Making sure every customer has a smooth, positive experience
- Handling queries and resolving issues or complaints with care and professionalism
- Keeping customer records accurate and up to date
- Processing payments and following up on any related queries
- Building strong, long-term relationships with customers and clients
What they’re looking for:
- Previous experience in an office-based customer service role
- Confident communication skills and a friendly telephone manner
- Comfortable using Microsoft Office and internal systems
- Strong attention to detail and accuracy
- A positive, proactive attitude and a genuine desire to help customers
- Someone who enjoys working as part of a team and contributing to a positive, fun working culture
If you enjoy customer service, value teamwork, and want to work somewhere you’ll feel supported and appreciated, this could be a great next step.
Customer Service Administrator employer: Kirkland Associates
Kirkland Associates is an excellent employer for those looking to thrive in a dynamic sales environment. With a strong focus on employee development, we offer comprehensive training and a supportive culture that encourages growth and success. Located in the East Midlands, our team enjoys a balanced work-life schedule and competitive earnings potential, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kirkland Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kirkland Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kirkland Associates:Your cover letter is your chance to shine! Tell us why you want to work at Kirkland Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kirkland Associates!
How to prepare for a job interview at Kirkland Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
