At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries in a friendly environment.
- Company: Kirkham Health Centre, a patient-centred GP surgery with a supportive team.
- Benefits: Flexible hours, potential for extension, and experience in healthcare.
- Other info: Opportunity to work in a dynamic healthcare setting with career growth.
- Why this job: Join a caring team and make a difference in patients' lives.
- Qualifications: GCSEs in English and Maths, customer service experience preferred.
The predicted salary is between 20000 - 25000 € per year.
We are looking for a friendly, approachable and enthusiastic receptionist to cover for staff sickness. This is a temporary 3 month position although this may be extended. Our reception team ensures our patients are directed to the most appropriate service or clinician. The hours of work are 25 hours per week, 5 hours per day on a rota basis between 7:45am and 18:45pm. There may be an occasion where you would be required to work extra hours to cover annual leave or other absences.
Main duties of the job:
- Reception duties, including answering calls, booking appointments, sign posting patients, dealing with prescription requests and all patient queries.
About us:
Kirkham Health Centre is a well-established, patient centred GP surgery situated in the market town of Kirkham within the Fylde Coast area. We have a patient population of 9,800 patients, covering a mixed urban and rural area. We own our own building and have an extensive primary care team comprising of 4 GP Partners, 1 salaried GP, 3 ANPs, 1 Paramedic, 4 Practice Nurses, 1 HCA, 1 Trainee Nursing Associate, Clinical Pharmacist, Pharmacy technician, Social Prescriber, Mental Health Practitioner and a supportive Administration and Reception team. We pride ourselves on being a friendly and welcoming practice who are committed to delivering high quality care to our patients. Our triage system coordinated by our Advanced Nurse Practitioner team allows for excellent access to services. We are active members of our local Primary Care Network, perform well in QOF and are rated 'Good' by the CQC.
Job responsibilities:
- Greeting patients and visitors in a professional and friendly manner
- Managing appointment bookings and cancellations
- Handling incoming calls and responding to queries
- Maintaining accurate patient records using clinical systems
- Processing online triage requests
- Liaising with clinicians and other healthcare professionals
- Ensuring confidentiality and data protection at all times
- Supporting general administrative duties within the practice
- Keeping the reception and patient waiting areas clean and tidy
Qualifications:
- GCSE grade A-C (or equivalent) in English and Maths
Experience:
- Experience of working in a customer facing role
- Experience of working in a GP Practice
- Experience of using EMIS or similar clinical system
- Experience of using Microsoft Office applications
Knowledge and skills:
- IT literate
- Awareness of Data Protection and Confidentiality
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Temporary Receptionist in Preston employer: Kirkham Health Centre
Kirkham Health Centre is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to contribute to high-quality patient care. With a dedicated team and a commitment to employee growth, we offer opportunities for professional development within a well-established practice located in the picturesque Fylde Coast area. Join us to be part of a community-focused healthcare team that values your contributions and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Receptionist in Preston
✨Tip Number 1
Make sure to research Kirkham Health Centre before your interview. Knowing about their patient-centred approach and the team structure will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable answering calls and handling queries in a friendly manner.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed appointments or handled multiple tasks at once. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our fantastic team.
We think you need these skills to ace Temporary Receptionist in Preston
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our patient-centred approach.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any customer-facing roles you've had, especially in healthcare settings, and how they’ve prepared you for this temporary receptionist position.
Showcase Your Skills:Don’t forget to mention your IT skills and familiarity with clinical systems like EMIS. We value tech-savvy individuals who can handle appointment bookings and patient records efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this friendly and welcoming team at Kirkham Health Centre!
How to prepare for a job interview at Kirkham Health Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a receptionist at a GP practice. Familiarise yourself with tasks like managing appointment bookings, handling patient queries, and using clinical systems like EMIS. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for patients. Practice how to convey warmth and professionalism in your responses. Think of examples from your past experiences where you've successfully dealt with customers or patients, especially in challenging situations. This will highlight your friendly and approachable nature.
✨Prepare for Common Questions
Anticipate questions related to customer service, data protection, and your experience in a healthcare setting. Be ready to discuss how you would handle specific scenarios, like a difficult patient or a busy reception area. This preparation will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the role and the environment you'll be working in. It shows that you take the opportunity seriously and are ready to represent the practice well.
