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- Tasks: Lead a dynamic reception team and ensure exceptional patient care.
- Company: Join a supportive GP practice focused on patient experience.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Fast-paced environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in a GP practice and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic and reliable Reception Supervisor to lead our frontline team in providing exceptional care to our patients. You will be the bridge between our patient services team and the Practice Management Team ensuring the reception area runs efficiently in a fast-paced environment. This is a full-time position and there may be a requirement to cover until 18:45 on occasion.
Main duties of the job
- Team Leadership: Supervise, mentor, and motivate the reception team; with a plan to in the future, conduct appraisals.
- Operational Oversight: Manage staff rotas, annual leave, and sickness to ensure adequate coverage.
- Patient Experience: Act as the first point of contact for complex patient queries and initial verbal complaints, ensuring professional resolution.
- System Management: Oversee the clinical appointment system, EMIS and ensure workflows like prescriptions and registrations are handled accurately.
- Compliance: Maintain high standards of confidentiality, health and safety, and assist with CQC preparation.
Job responsibilities
- Oversee the reception operations of the practice, ensuring staff achieve their primary responsibilities.
- Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data.
- Compile reception staff rotas, ensuring sufficient cover is provided for periods of leave and other staff absences.
- Coordinate reception staff, ensuring effective deployment of the team across all areas of reception responsibility.
- Review and update all reception policies and procedures as required.
- Provide initial guidance and advice to patients who wish to verbally complain and ensure that the reception team is fully conversant with the complaints procedure.
- Making appointments and booking patients in for surgeries and clinics.
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
- Ensure telephone calls are answered in a timely manner.
- Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
- Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised.
- Support and mentor staff, both as individuals and as team members.
- Be an integral part of the general practice team.
Experience
- Experience of working in a GP Practice.
- Proficiency in clinical software systems (EMIS preferred) and Microsoft Office.
- Excellent communication skills with the ability to remain calm and professional under pressure.
- Experience in a supervisory role - preferably within a primary care setting.
Qualifications
- GCSE grade A-C in English and Maths or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Supervisor in Preston employer: Kirkham Health Centre
Contact Detail:
Kirkham Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Preston
✨Tip Number 1
Get to know the company culture! Research the practice and its values. When you walk in for that interview, show us you understand what we stand for and how you can contribute to our mission of providing exceptional patient care.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. We want to see your confidence shine when discussing your experience and how it relates to leading a reception team.
✨Tip Number 3
Bring your A-game with examples! Be ready to share specific instances where you've successfully managed a team or resolved complex patient queries. This will help us visualise how you'd handle similar situations in our practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and gives you another chance to reiterate why you're the perfect fit for our reception supervisor position.
We think you need these skills to ace Reception Supervisor in Preston
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for the role! Make sure to express your enthusiasm for leading a team and providing exceptional patient care in your application. A little excitement goes a long way!
Tailor Your CV: Don’t just send out the same CV everywhere. Highlight your experience in GP practices and any supervisory roles you've had. We love seeing how your skills match what we're looking for, so make it personal!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re the perfect fit for the Reception Supervisor role without waffling on.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Kirkham Health Centre
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Reception Supervisor. Brush up on your knowledge of clinical software systems like EMIS, and be ready to discuss how you’ve handled patient queries or complaints in the past.
✨Show Your Leadership Skills
Since this role involves supervising a team, think of examples where you've successfully led or motivated others. Be prepared to share how you would mentor your reception team and handle staff rotas effectively.
✨Stay Calm Under Pressure
The job can get hectic, so it’s important to demonstrate your ability to remain calm and professional. Think of a time when you managed a stressful situation and how you resolved it while keeping the patient experience in mind.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's approach to patient care or how they support their staff's professional development. This shows your genuine interest in the role and the organisation.