Job summary
We are looking for a friendly, approachable and enthusiastic receptionist.
Our reception team ensures our patients are directed to the most appropriate service or clinician.
The hours of work are 25 hours per week, 5 hours per day on a rota basis between 7:45am and 18:45pm.
There may be an occasion where you would be required to work extra hours to cover annual leave or other absences.
Main duties of the job
Reception duties, including answering calls, booking appointments, sign posting patients, dealing with prescription requests and all patient queries.
About us
Kirkham Health Centre is a well-established, patient centred GP surgery situated in the market town of Kirkham within the Fylde Coast area. We have a patient population of 9,800 patients, covering a mixed urban and rural area.
We own our own building and have an extensive primary care team comprising of 4 GP Partners,1salaried GP, 3 ANPs, 1 Paramedic, 4 Practice Nurses, 1 HCA, 1 Nursing Associate, Clinical Pharmacist, Pharmacy technician, Social Prescriber and a supportive Administration and Reception team.
We pride ourselves on being a friendly and welcoming practice who are committed to delivering high quality care to our patients. Our triage system coordinated by our Advanced Nurse Practitioner team allows for excellent access to services. We are active members of our local Primary Care Network and perform well in QOF.
Please note that this advert may close earlier than the outlined closing date if sufficient applications have been received.
INTERVIEWS ARE SCHEDULED FOR WEDNESDAY 25TH NOVEMBER - NO ALTERNATIVE DATE WILL BE OFFERED.
Job description
Job responsibilities
- Greeting patients and visitors in a professional and friendly manner
- Managing appointment bookings and cancellations
- Handling incoming calls and responding to queries
- Maintaining accurate patient records using clinical systems
- Processing online triage requests
- Liaising with clinicians and other healthcare professionals
- Ensuring confidentiality and data protection at all times
- Supporting general administrative duties within the practice
- Keeping the reception and patient waiting areas clean and tidy
Person Specification
Qualifications
Essential
- GCSE grade A-C (or equivalent) in English and Maths
Experience
Essential
- Experience of working in a customer facing role
Desirable
- Experience of working in a GP Practice
- Experience of using EMIS or similar clinical system
- Experience of using Microsoft Office applications
Knowledge and skills
Essential
- Good communication skills
- IT literate
Desirable
- Awareness of Data Protection and Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kirkham Health Centre
Address
Moor Street
Kirkham
Preston
Lancashire
PR4 2DL
United Kingdom
Employer's website
GP Receptionist in Preston employer: Kirkham Health Centre
Kirkham Health Centre is an excellent employer, offering a supportive work environment that prioritises patient-centred care and professional development. With a focus on medicines optimisation, employees benefit from a collaborative culture and opportunities for growth within the primary care setting, making it a rewarding place to advance your career in pharmacy.
