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- Tasks: Lead a team providing technical support and training in high-threat environments.
- Company: Join Kirintec, an innovative R&D company focused on cutting-edge security technology.
- Benefits: Competitive salary, pension scheme, travel perks, and company events.
- Other info: Opportunity for national and international travel with excellent career growth potential.
- Why this job: Make a real difference in global security while developing your skills in a dynamic role.
- Qualifications: Experience in field service roles and strong communication skills required.
The predicted salary is between 50000 - 50000 £ per year.
About Kirintec
Kirintec is an exciting and ambitious R&D led company that specialises in the design of innovative Counter-Improvised Explosive Device (C-IED), Counter-Unmanned Aircraft Systems (C-UAS) and Electronic Warfare technology. Since 2008 we have developed and delivered innovative products that have seen service in some of the most demanding environments in the world. We provide market leading ECM CEMA systems, and other battle proven capabilities that are in daily use globally with government and non-government organisations protecting lives from the continuously evolving security and terrorist threats.
Position
This is a deployed role operating in a high threat area, the Lead Field Service Representative role sits under the Technical Support branch of Kirintec. The main duties of the Lead Field Service Representative (L-FSR) is to act as Kirintec’s in country representative and focal point for the provision of local technical support, maintenance and training.
Key Responsibilities
- Manage and deliver all in country maintenance, support and training activities
- Lead and manage a small team, prioritise resources to meet the needs of the customer
- Manage and operate the local customer support helpdesk
- Locally manage the team’s budget and account for assets
- Liaison with security teams and close protection officers to ensure correct security cover and protective equipment is in place for all support taskings
- Engage with local partners to understand the operational needs
- Build rapport with all stakeholders
- Provide system training to soldiers and other end users
- Generate reports on in country activity, both from the technical and logistical standpoint
Essential Skills / Experience
- Experience as a field service representative or a similar role operating in high threat environments
- Experience working with Close Protection (CP) teams in high threat environments
- Experience with managing and maintaining technical equipment
- A good understanding of RF principals
- Critical thinker, with the ability to understand second and third order effects
- Team player
- Good time-management skills
- Good communication skills, with the ability to engage with all levels / ranks of stakeholders
- Accustomed to using tools and applications (e.g. PuTTY, TeraTerm, remote desktop applications, web interfaces and GUIs)
- Attention to detail
- Self-starter
- Computer literate
Desirable Skill / Experience
- Defence Instructor Training (DIT), Preparing to Teach in the Lifelong Learning Sector (PTLLS), Award in Education and Training (AET) or equivalent
- First Response Emergency Care Level 3 (FREC3)
- Experience / appreciation of programming languages i.e. Python
- Experience of operating ECM equipment
Hours: Contract based
Location: Deployed
Travel: National and International travel to high threat areas
Clearance: Must hold UK Security Clearance
Duration: Up to 4 years
Job Types: Full-time, Fixed term contract
Pay: From £50,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free or subsidised travel
- Free parking
- On-site parking
Schedule: Monday to Friday
Licence/Certification: SC clearance (or are able to obtain this) (required)
Willingness to travel: 75% (required)
Work Location: In person
Lead Field Service Representative - Level 1 -3 in Hereford employer: Kirintec Limited
Contact Detail:
Kirintec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Field Service Representative - Level 1 -3 in Hereford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kirintec on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of RF principles. We want to show that we’re not just a good fit, but the best fit for the Lead Field Service Representative role.
✨Tip Number 3
Practice our communication skills! Since this role involves liaising with various stakeholders, let’s rehearse how we’d explain complex technical concepts in simple terms. It’ll make a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how our experience aligns with Kirintec’s mission.
We think you need these skills to ace Lead Field Service Representative - Level 1 -3 in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Field Service Representative role. Highlight your experience in high threat environments and any relevant technical skills. We want to see how your background aligns with what we do at Kirintec!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us and how your skills can contribute to our mission. Be sure to mention any experience with Close Protection teams or technical equipment.
Showcase Your Team Leadership Skills: Since this role involves managing a small team, make sure to highlight your leadership experience. Share examples of how you've successfully led teams in the past and how you prioritise resources to meet customer needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kirintec Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on RF principles and any relevant tools like PuTTY or TeraTerm. Being able to discuss your experience with technical equipment confidently will show that you’re ready for the challenges of a high-threat environment.
✨Demonstrate Leadership Skills
As a Lead Field Service Representative, you’ll need to manage a team effectively. Prepare examples of how you’ve led teams in the past, prioritised resources, and engaged with stakeholders. This will highlight your ability to take charge and ensure smooth operations.
✨Showcase Your Communication Skills
You’ll be liaising with various stakeholders, so practice articulating your thoughts clearly. Think about how you can engage with different levels of personnel, from soldiers to security teams. Good communication can set you apart in the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your critical thinking and problem-solving skills. Be ready to discuss how you would handle specific situations in high-pressure environments. This will demonstrate your ability to think on your feet and manage second and third order effects.