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- Tasks: Provide IT support, troubleshoot issues, and assist with system rollouts.
- Company: Established engineering firm with a supportive in-house IT team.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong knowledge of Microsoft systems, and problem-solving skills.
- Other info: Flexible working environment with opportunities to travel to branch sites.
We are working with a well-established Engineering and hire business seeking an IT Support Technician to strengthen their in-house IT team.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
The IT Support Technician will provide first and second line support, helping staff with everything from day-to-day IT queries to the deployment of new systems.
The role covers troubleshooting hardware and software, managing mobile devices, maintaining network connections, and supporting business-critical applications.
Key Duties & Responsibilities:
* Provide helpdesk support across software, hardware, mobile devices, and cybersecurity
* Troubleshoot local and wide area networks, Wi-Fi access, and branch connections, escalating when needed
* Set up, install, and configure IT equipment including laptops, desktops, phones, and tablets
* Deploy and maintain Microsoft 365 applications and Windows-based systems
* Ensure accurate records of IT assets, stock levels, and user assignments are kept up to date
* Support and document IT processes, procedures, and troubleshooting guides
* Assist with IT projects and new system rollouts
* Provide user training and ensure all work aligns with H&S and cybersecurity best practice
Skills & Experience Required:
* Proven experience in IT support, ideally in a fast-paced business environment
* Strong knowledge of Microsoft Windows and Microsoft 365
* Understanding of networks, Wi-Fi, and general cybersecurity practices
* Confident problem-solver with excellent attention to detail
* Able to explain technical issues clearly to non-technical colleagues
* A Level (or equivalent) in ICT – a degree in IT is desirable but not essential
* ITIL foundation qualification (or working knowledge)
* Full UK driving licence with flexibility to travel to branch sites
Summary:
Position: IT Support Technician
Location: Chandlers Ford
Type: Permanent, full-time
Salary: £30,000 – £35,000 Including Bonus + Benefits
Start: Notice dependent
If you’re an IT Support/ Helpdesk Technician looking for a varied role where you’ll work across systems, networks, and projects, this is a great chance to join a supportive in-house team and make a real impact.
Apply now or contact the Kiota team for more details
IT Support Technician employer: Kiota Recruitment
Contact Detail:
Kiota Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues, like Wi-Fi connectivity problems or software installation hiccups. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Technician gig. We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role and how your skills fit in with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience and skills. Show us how your background aligns with the IT Support Technician role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for confident problem-solvers, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Kiota Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Microsoft 365. Be ready to discuss how you've used these systems in past roles, and think of specific examples where you've solved problems or improved processes.
✨Show Off Your Troubleshooting Skills
Prepare to talk about your experience with troubleshooting hardware and software issues. Have a couple of real-life scenarios ready where you successfully resolved a technical problem, especially if it involved networks or Wi-Fi.
✨Communicate Like a Pro
Since you'll be explaining tech issues to non-technical colleagues, practice simplifying complex concepts. Think about how you would explain a tricky IT problem to someone without a tech background, and be ready to demonstrate this during the interview.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to walk them through setting up a device or troubleshooting a network issue. Stay calm, think aloud, and show your thought process as you tackle these challenges.