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For Companies At a Glance
- Tasks: Support customers, onboard new clients, and deliver training sessions.
- Company: Growing data and intelligence provider with a focus on customer experience.
- Benefits: Competitive salary up to £35k plus commission, hybrid work model.
- Other info: Dynamic environment with support for skill development and career progression.
- Why this job: Join a team that values customer success and offers growth opportunities.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Kioni Talent is working with a growing data and intelligence provider to hire a Customer Success Manager into their London team. This role is focused on supporting customers and helping them get the most value from the product. It would suit someone who enjoys working closely with clients, building relationships, and delivering a strong customer experience.
You won’t be expected to know everything from day one. There is strong support from both the team and the wider business to help you develop product knowledge and confidence working with customers.
The role
- Supporting new customer onboarding and product adoption
- Running training sessions and product demonstrations
- Building relationships with key stakeholders
- Acting as a point of contact for customer queries and support
- Working with internal teams to improve the overall customer journey
This is a role where communication and organisation are key. The best people in this role are confident presenting, enjoy working with customers, and take ownership of delivering a great experience.
What they’re looking for
- Experience in a customer-facing role (e.g. customer success, support, account support, hospitality, or similar)
- Strong communication and presentation skills
- Organised and able to manage multiple priorities
- Confidence building relationships with customers
- A willingness to learn a new product and industry
Why this role
You’ll be joining a business that values customer experience and is continuing to invest in how it supports its clients. There is a real opportunity to develop your skills, work closely with customers, and grow within the business over time.
If you’d like to find out more, feel free to apply or get in touch.
Junior Customer Success Manager – London (Hybrid) – up to £35k + commission employer: Kioni Talent
Contact Detail:
Kioni Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager – London (Hybrid) – up to £35k + commission
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer success stories. This will not only help you in interviews but also show your genuine interest in helping their customers succeed.
✨Tip Number 2
Practice your presentation skills! Since this role involves training sessions and product demos, being able to communicate clearly and confidently is key. Grab a friend or family member and run through your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Junior Customer Success Manager – London (Hybrid) – up to £35k + commission
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Customer Success Manager role. Highlight your customer-facing experience and any relevant skills that match what we’re looking for, like communication and organisation.
Show Your Passion: Let us see your enthusiasm for customer success! Share examples of how you’ve built relationships with clients or delivered great experiences in previous roles. We love seeing candidates who genuinely care about helping customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Kioni Talent
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the company's product. Understand its features and benefits, and think about how it can help customers. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Communication Skills
Since this role is all about building relationships and delivering a great customer experience, be prepared to demonstrate your communication skills. Practice explaining complex ideas simply and clearly, as if you were training a customer on the product.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, the onboarding process for new customers, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.