At a Glance
- Tasks: Lead a dynamic engineering team to ensure top-notch service and customer satisfaction.
- Company: Join a forward-thinking company dedicated to safety and excellence.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Great opportunities for growth and skill development in a vibrant workplace.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a passion for engineering.
The predicted salary is between 35000 - 45000 € per year.
We are currently looking for a Field Service Team Leader to cover a location based from the Warrington depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.
We offer:
- P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
- P1/P2 Customer Accident Inspections/Investigations and associated report provision
- P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
- Adherence to both company and customer SHE policies and procedures
- SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion)
- Engineer performance management – team ethic/KPI's, continuous improvement
- First level technical escalation & on-site assistance
- Service team skills - engineer engagement, retention, coaching and development to include training needs identification
- Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc.
- Team operational KPI performance to target - Productivity, Response, First time fix, Servicing.
- Assist with Engineer appraisals and JLR site audits as required.
Tasks and Qualifications:
- Team meetings – Participate in the communication of business objectives and performance against both goals and targets
- Engineer management/designation to suit requirements
- Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
- New starter integration, probationary management and development/mentoring
- First level operational escalation to Management team and Admin.
- WIP management - job and service completion (including appropriate document completion)
- Engineer absence management - Carry out RTW in absence of management team
- Ensure site requirements set by customer are met - i.e. Respond to and prioritise workload/breakdowns.
Field Service Team Leader in Warrington employer: KION
As a Field Service Team Leader based in Warrington, you will thrive in a dynamic work environment that prioritises employee engagement and development. Our company fosters a culture of collaboration and continuous improvement, offering comprehensive training and growth opportunities to enhance your leadership skills while ensuring a high-quality customer experience. Join us to be part of a supportive team that values safety, performance, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and engineering management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved performance. This will help you stand out as a candidate who can drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Service Team Leader in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Team Leader role. Highlight your experience in managing teams, ensuring safety compliance, and improving performance metrics. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team and how you can enhance customer experience. Be sure to mention any relevant achievements that demonstrate your leadership skills.
Showcase Your Technical Skills:Since this role involves technical escalation and on-site assistance, don’t forget to showcase your technical skills and experience. We love seeing candidates who can bridge the gap between engineering and customer service!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at KION
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Field Service Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like managing engineering coverage and ensuring compliance with safety policies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a team leader, you'll need to motivate and engage your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Highlighting these skills will show that you can effectively manage and inspire others.
✨Prepare for Technical Questions
Expect questions related to technical escalations and safety compliance. Brush up on relevant technical knowledge and be ready to discuss how you've handled similar situations in the past. This will demonstrate your capability to provide first-level technical assistance and ensure safety standards are met.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
