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- Tasks: Provide 2nd level software support and collaborate on innovative projects.
- Company: Join Dematic, a global leader in intelligent intralogistics.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Exciting career growth opportunities and a chance to work globally.
- Why this job: Make a real impact in a dynamic tech environment with cutting-edge solutions.
- Qualifications: Experience in Java development and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer:
About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Tasks and Qualifications:
- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Qualifications & Experience:
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Experience in Java software development.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support and Development Engineer in Banbury employer: KION
Contact Detail:
KION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support and Development Engineer in Banbury
✨Tip Number 1
Get to know the company inside out! Research Dematic’s software solutions and their impact on warehouse operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be providing 2nd line support, think of common issues that might arise and how you'd tackle them. Role-playing these scenarios can really boost your confidence when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the team dynamics. Plus, it could give you a leg up if they refer you for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dematic team!
We think you need these skills to ace Software Support and Development Engineer in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support and Development Engineer role. Highlight your experience with Java, software architectures, and any relevant warehouse management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and problem-solving approach, as these are key for us.
Showcase Your Experience: In your application, be sure to showcase any previous experience in 2nd line IT or software support. Share specific examples of how you've resolved customer issues or contributed to software projects. We love seeing real-world applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at KION
✨Know Your Stuff
Make sure you brush up on your knowledge of software architectures and Java development. Familiarise yourself with the specific technologies Dematic uses, especially in warehouse management systems. This will show that you're not just interested in the role but also invested in understanding their operations.
✨Communication is Key
Since you'll be providing 2nd line support, practice explaining complex technical issues in simple terms. Think about how you would communicate with a customer who might not have a technical background. Demonstrating patience and clarity in your communication can set you apart.
✨Show Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved customer issues or contributed to software projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your solution-oriented approach.
✨Team Player Vibes
Emphasise your ability to collaborate with teams, especially in a global context. Be ready to share examples of how you've worked with others to achieve common goals, as this role involves sharing on-call responsibilities and working closely with international teams.