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For Companies At a Glance
- Tasks: Manage customer calls and coordinate a team of service engineers for top-notch service.
- Company: Join Linde, a leader in providing exceptional on-site service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be the key to delivering outstanding customer service and improving operations.
- Qualifications: Strong communication skills, IT proficiency, and experience in fast-paced environments.
- Other info: Exciting role with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Ideal Candidate Qualifications
- Be an excellent communicator with first class customer handling skills
- Experience of working within a fast paced customer service environment
- Have a confident and pleasant telephone manner
- Possess strong decision making and prioritisation skills
- Be committed and self driven
- Be a team player, with a flexible approach to their workload
- Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
- Able to work under pressure and achieve deadlines and targets
- Have exceptional organisational skills
We Offer
With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery.
Tasks and Qualifications
Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.
Service Controller in Wellingborough employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Wellingborough
✨Tip Number 1
Get to know the company before your interview! Research Linde and understand their values, services, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent customer handling, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to prioritise and make decisions effectively, which is key for the Service Controller role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Controller in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for excellent communicators, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your customer handling experience. Remember, first impressions count!
Highlight Your Experience: We want to see your experience in fast-paced environments. Share specific examples of how you've managed customer calls or organised engineer dispatches. This will help us understand how you can contribute to our team.
Demonstrate Your Decision-Making Skills: As a Service Controller, strong decision-making is key. In your application, mention situations where you had to prioritise tasks or make quick decisions under pressure. This will show us you're up for the challenge!
Tailor Your Application: Make sure to tailor your application to the job description. Mention your IT skills, especially with Excel and any knowledge of SAP. A personalised application shows us you're genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Kion Group
✨Master Your Communication Skills
Since the role requires excellent communication and customer handling skills, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your telephone manner and ensure you come across as confident and pleasant.
✨Showcase Your Decision-Making Abilities
Prepare examples from your past experiences where you had to make quick decisions under pressure. This will demonstrate your strong decision-making and prioritisation skills, which are crucial for a Service Controller.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, especially Excel, as well as any knowledge of SAP. Being able to discuss how you've used these tools in previous roles can set you apart and show that you're ready to hit the ground running.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experiences working in a team and how you’ve adapted to changing workloads. Highlighting your flexibility and commitment to teamwork will resonate well with the interviewers, as they value a collaborative approach.
