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- Tasks: Coordinate service operations and enhance customer satisfaction through effective communication.
- Company: Dynamic company focused on delivering top-notch service and customer care.
- Benefits: Competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Join a team that values customer relationships and drives business success.
- Qualifications: Strong communication skills and ability to manage service schedules effectively.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
We offer a professional company customer facing image and aim to increase customer service levels. The role involves increasing revenue and margins through building effective customer and colleague relationships.
Key Responsibilities:
- Manage and control the dispatch of engineers to Breakdown/TOA jobs as required, keeping the customer informed at all stages.
- Proactive control of service planning and maintaining accurate planning master data.
- Liaise with service engineers, quotation controllers, team leaders, and Regional Service Managers to maximise the effectiveness of service quotations.
- Produce service schedules in collaboration with Regional Service Managers and communicate these to engineers and customers.
- Provide proactive communication to customers regarding TOAs, breakdowns, and planned services.
- Communicate with external and internal customers in a professional manner consistent with maximising customer satisfaction.
- Arrange and plan work arising from Thorough Examinations and Service as required.
- Deal with any invoice queries in a timely manner in conjunction with the Regional Service Manager.
- Arrange third party jobs as required through approved suppliers.
- Fully process in SAP Goods Receipts etc.
- Ensure timesheet data is accurate and up to date for smooth processing of all jobs prior to JBCL.
- Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent timely job completion.
- Undertake this role in compliance with Health and Safety requirements.
Management may from time to time ask you to undertake other duties commensurate with the salary for this position.
Service Coordinator in Warrington employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Coordinator role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and coordination. Think about examples from your past that showcase your skills in managing relationships and handling breakdowns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator in Warrington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've built relationships and handled queries in the past. Use specific examples that demonstrate your ability to keep customers informed and satisfied.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit for the Service Coordinator role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can show how their skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Kion Group
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role of Service Coordinator.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past. This will demonstrate your ability to maintain a professional image and enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing engineer dispatch or dealing with invoice queries. Think through potential scenarios beforehand and outline your thought process. This shows your proactive approach and problem-solving skills.
✨Highlight Your Organisational Skills
The role requires maintaining accurate planning data and monitoring work in progress. Be prepared to discuss your organisational strategies and tools you use to keep tasks on track. This will reassure the interviewer that you can manage multiple responsibilities effectively.
