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- Tasks: Build and manage relationships with key customer accounts while ensuring top-notch service.
- Company: Join a leading company in material handling solutions with a focus on growth.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by driving customer satisfaction and business growth.
- Qualifications: Strong analytical skills, IT proficiency, and a proactive approach to problem-solving.
- Other info: Dynamic role with opportunities for innovation and professional advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Key Account Service Manager you will build relationships with, manage and develop large customer accounts within the terms of each contract, ensuring that the customer’s required levels of service and Linde’s commercial requirements are both met. To act as the primary escalation point for any service-related issues that may arise and coordinate our response across the regions.
Working closely with your colleagues in Sales and across the wider business to increase market share, maintain profitable growth and understand the customer needs for material handling products and solutions.
We offer:
- Ensuring that all relevant SHEQ procedures are followed (Safety, Health, Environment, Quality).
- To implement, develop and manage a contract or contracts to achieve agreed financial and service targets in line with the Service Level Agreement.
- Conduct account reviews with customers and Regions at agreed frequencies.
- Using and presenting KPI’s as per the contract to demonstrate contract performance.
- Resolve any customer queries within a timely manner.
- Manage the customer P & L and report on any issues regarding the profitability of the account.
- Provide support on new business proposals, site surveys and tenders as may be required by the local KAM or ASM.
- Recognise and create new business opportunities across all business streams, raise awareness of aftersales products and services.
- Using KPI data and engineer/operator feedback - identify, communicate and propose corrective actions to assist the reduction of out of contract spend and/or improve efficiency.
- Update CRM system with all customer contact, relevant information and all site visits.
Tasks and Qualifications:
- Well-developed analytical and problem-solving skills with the ability to produce high quality reports.
- Rationale to prioritise work and meet tight deadlines whilst paying close attention to detail.
- Energetic, motivated and pro-active team player.
- IT Skills (Service-related ERP, Microsoft Office, including Excel and PowerPoint).
- Basic SAP (ERP and CRM) and SAP Business Warehouse.
- The ability to propose, negotiate and close aftersales business deals/contracts.
- Successful P & L responsibility for given area.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. This Job description is in addition to your normal Terms and Conditions of employment. It will be subject to regular review and amendment as necessary in consultation with the post holder.
Key Account Service Manager in Swanley employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Service Manager in Swanley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in material handling. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! As a Key Account Service Manager, you’ll need to tackle service-related issues head-on. Use mock scenarios to demonstrate how you’d handle customer queries and resolve conflicts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Service Manager in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Service Manager role. Highlight your experience with managing large accounts and any relevant achievements that showcase your ability to meet service and financial targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've built relationships with customers and resolved service-related issues in the past.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've used data to drive decisions or improve service delivery. This will show us that you can handle the KPI reporting and account reviews effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Kion Group
✨Know Your Numbers
As a Key Account Service Manager, you'll be dealing with KPIs and P&L reports. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in past roles. Bring examples of reports you've created or insights you've derived from data.
✨Showcase Your Problem-Solving Skills
This role requires strong problem-solving abilities. Prepare to share specific instances where you've resolved service-related issues or improved efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Understand the Customer's Needs
Demonstrating an understanding of customer needs is crucial. Research the company’s key accounts and think about how you can add value. Be ready to discuss how you would approach account reviews and what strategies you would implement to enhance customer satisfaction.
✨Be Proactive and Energetic
The job description highlights the need for a motivated team player. During the interview, convey your enthusiasm for the role and your proactive approach to identifying new business opportunities. Share examples of how you've taken initiative in previous positions to drive growth or improve service delivery.
