Technical Specialist in Stoke-on-Trent

To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer\’s business needs.

The occupier of the role will operate as the shift technical issue manager and work alongside the Shift Team Leader and shift team and report into the Site Technical Manager.

The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality.

We offer

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

\”Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\”

Tasks and QualificationsSpecific Responsibilities

To be the customer\’s point of contact for all technical fault management

Error management ownership and engagement

Technical fault management controller providing the link and comm\’s to the wider Dematic network, 3rd party support and customer

Adhering to site agreed communication and fault management processes at all times

Identifying process failures and escalating as required

Targeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysis

Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles

Rectification and prevention of issues

Equipment availability optimisation

Continuous improvement

Support for the site maintenance function optimisation

PLC backup, version control and change management in line with Dematic process

On-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy)

Management of the site (shift) technical training matrix

Support for the Site Team Leader in data analysis and presentation

Support for the site \’hardware map\’; a database of fitted equipment which holds parameters, configuration, programs etc. and the fault analysis / swap-out process for each element

Managing the technical tooling requirements for the shift including software, hardware, comm\’s modules / leads and other interface equipment

Ensuring the safety and quality of your own work and that provided by external contractors in the automation field meets the required standards

Record-keeping, file updates, process management

Health & Safety

To ensure compliance with Health & Safety legislation at all times e.g. to have due regard for HASAWA, COSHH and Electricity at Work Regulations and to recommend remedial actions as necessary

To ensure compliance with company Health & Safety practices e.g. lock-off, tag-out (LOTO), work at height etc. at all times

To ensure a safe working environment at all times

Take measures to ensure the safety of themselves and that of others at all times

To comply with the Health and Safety policy and plan

Ensure full utilization of DMMS for all maintenance and works undertaken

Promote and ensure near miss reporting

Ensure that foreseeable tasks are identified in a register and relevant Risk Assessments and Method Statements are created

To ensure that the required Health and Safety documentation including, but not limited to Method Statements and Risk Assessments are produced correctly

Contract Adherence

Prioritise and plan AMHE repairs in line with customer business needs (Contract but also Technical)

Prioritise system faults to minimise impact to the customer\’s business

To ensure site spare parts usage is recorded in DMMS

Technical Considerations

Management of error process and root-cause analysis / error prevention

Management of CAPA process

Management of faults

Management of technical processes including change and version control

Management of technical equipment

Management of site (shift) technical training matrix and training delivery

Management of the hardware map

Management of technical obsolescence

Management of software change control

Management of electrical documentation and change control

Management of technical continuous improvement

Management of equipment information system data analysis and drive to improve:Efficiency

Availability

MTBF

Reliability

Error-rate

3rd party communication, root-cause coordination and in-depth understanding of those systems

All other technical aspects of the role as required

Technical Direction

Provide the fault management technical point of contact and control for the customer, Dematic and 3rd parties

Ensure full utilization of DMMS for all work orders carried-out and spares used

Data-mining via WCS/WMS system / SCADA EIS / raw data to help drive issue resolution

Maintenance activities to support the site system throughput model to ensure operational optimisation

Work in conjunction with fellow site and shift technical specialists to create and deliver a dashboard / boiler-plate stat\’s to deliver improvements / measurables

Provide support and check / sign-off for technical activities and fault rectification

Create fault management \’How-To\’s\’ for the site team to follow; monitor, review and improve the how-to processes

Strive to provide feedback to ensure maintenance programmes (DMMS) are progressively optimised

Adherence to legislative requirements of maintenance under, but not restricted to PUWER and LOLER

Support for the management and control of obsolescence on site

Promote and support the Site Technical Specialist in the propagation, standardisation / harmonisation of maintenance practices within the NE Region

Knowledge of relevant industry standards to the site e.g. EN258

Maintain compliance to key CE Directives and standards ensuring all are channelled through the correct business department(s)

Ensure compliance with Dematic standards

Carry out AMHE equipment repairs and improvements in accordance with the relevant quality, company and legislative standards

Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs

Prioritise system faults

To accurately record all work undertaken using the prescribed systems

Maintain product flow at all times

Continuous Improvement

Define, support and lead LEAN (Six Sigma) projects seeking efficiency in all site processes and activities, removing non value added steps and waste

Establish \”what\” is Critical to Quality (CTQ\’s) for customer success and to enable the Dematic approach of total customer focus. (All of these are encompassed above)

Identify where variation in processes exist and reduce through auditing/coaching/mentoring

Management of and involvement in continuous improvement activities

Understand and focus on exceeding your customer\’s expectations

Identify faults, issues and opportunities; provide a root-cause and plan of action

Be actively involved and promote a proactive culture documenting Corrective and Preventative Action (CAPA)

Relentless continuous review of process

Prioritise system faults and identify root cause of all issues

Communicate root cause identification and CAPA success throughout the business via the Site Technical Specialist

Customer Satisfaction

Maintain good communications with Dematic and Customer across all levels

Build a trusted and dependant relationship with the customer

Be the point of contact for shift technical issues

To ensure quality of output

Drive to ensure that all activities undertaken reflect the customer\’s business critical needs

General Responsibilities

Ensure the shift are (technically) able to deliver the customer\’s needs

Ensure the shift manages faults as far as is reasonably practicable to prevent issues from escalating away from the site

Working to strict deadlines

Working in a manner to ensure minimised impact upon the operation

Working in alignment with the customer\’s operational needs

Ensure all auxiliary equipment swap-out processes are managed

Ensure all shift technical tooling and software is present and up to date

Ensure all shift technical system failures are rectified efficiently, effectively, downtime minimised and recurrence prevention put in place

Work in line with all other shifts and Site Technical Specialist to ensure standardisation and commonality of approach / streamlining of activities

Ensuring Risk Assessments & Method Statements (RAMS) are in place adhered to for all technical activities as required

Ensure all tasks carried out adhere to relevant compliances with current legislation, Policies & Standard Operating Procedures (SOP\’s)

Ensure that all works carried out are accurately recorded onto the DMMS

To lead by example, manage by fact

Support and defend company values, the principles and direction of the company

To establish and maintain written and verbal communications across all business levels internal and external to the site

To provide progress reports to the management team for site progression as and when required

Document storage system is specific and visually determined

Ensure the quality of output in line with relevant industry, company and legislative standards

Ensure all company documentation is completed

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