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- Tasks: Provide 2nd level software support and collaborate on innovative projects.
- Company: Join Dematic, a global leader in intelligent intralogistics and material handling solutions.
- Benefits: Enjoy an inclusive work environment with opportunities for growth and development.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: Strong communication skills and experience in Java software development are essential.
- Other info: Willingness to share on-call duties and travel when needed is required.
The predicted salary is between 36000 - 60000 £ per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
Key Responsibilities:
- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Qualifications & Experience:
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
Software Support and Development Engineer employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support and Development Engineer
✨Tip Number 1
Familiarise yourself with Dematic's software solutions by exploring their website and understanding the specific technologies they use. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Java programming skills, as this is a key requirement for the position. Consider working on small projects or contributing to open-source initiatives to showcase your coding abilities and problem-solving skills.
✨Tip Number 3
Network with current or former employees of Dematic through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Software Support Team, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential technical assessments by practising common software support scenarios. Being able to demonstrate your troubleshooting skills and how you approach problem-solving will set you apart from other candidates.
We think you need these skills to ace Software Support and Development Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support and development, particularly with Java and database management. Emphasise any previous roles where you provided 2nd line support or worked with warehouse management systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Dematic and explain how your skills align with their needs. Mention your problem-solving abilities and your experience in collaborative environments, as these are key aspects of the job.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to communicate effectively with customers and team members, especially in challenging situations.
Highlight Relevant Qualifications: Ensure you mention any qualifications or certifications related to software development, IT support, or warehouse management systems. This will help you stand out as a candidate who meets the specific requirements of the position.
How to prepare for a job interview at Kion Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Java and any relevant software architectures. Highlight specific projects where you've successfully implemented solutions, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Demonstrate Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and patiently. Be ready to provide examples of how you've effectively communicated with customers or team members in previous roles, especially when resolving issues.
✨Understand Warehouse Management Systems
Familiarise yourself with Warehouse Management/Execution systems, as this knowledge will be beneficial during the interview. Research Dematic's software offerings and be prepared to discuss how your background aligns with their products and services.
✨Prepare for On-Call Scenarios
Since the position involves sharing on-call duties, think about your approach to handling urgent support requests. Be ready to discuss how you manage stress and prioritise tasks during high-pressure situations, showcasing your ability to remain calm and effective.
