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- Tasks: Coordinate with managers to schedule field engineers and ensure timely service delivery.
- Company: Join a dynamic team focused on optimising customer service and operational efficiency.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and contributes to business success.
- Qualifications: Excellent communication skills and experience in fast-paced customer service are essential.
- Other info: Health and Safety compliance is a key aspect of this role.
The predicted salary is between 30000 - 42000 £ per year.
Work with the Regional Service Managers to schedule and control the field engineering resource in a manner that meets our contractual obligations and maximises our commercial opportunities. To ensure that service levels provided to customers are as contracted, efficient and timely, whilst ensuring at all times that equipment is maintained in a safe and legally compliant manner. To provide a single point of contact for internal and external customer administration and communication.
What we offer:
- To optimise the communication and operational links between the service field team and service control.
- Field WIP management, to process all jobs for handover at Job complete status.
- TOA Management, to include customer information updates/job status.
- To support the company to meet its contribution targets through revenue optimisation and cost reduction.
- In co-operation with service controllers and management, use, schedule, control and process subcontract or specialist suppliers where appropriate and control such costs for the Region.
- To include updates of job status.
- Chasing customer order numbers.
- Answering and dealing with incoming telephone calls and enquiries.
- Logging customer response calls or passing to the relevant point of control within the response centre or elsewhere within the company.
- Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business, revenue and profit growth for the business.
- To undertake this role in compliance with Health and Safety requirements.
Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.
Tasks and Qualifications:
- Be an excellent communicator with first class customer handling skills.
- Experience of working within a fast paced customer service environment.
- Have a confident and pleasant telephone manner.
- Have exceptional organisational skills.
- Possess strong decision making and prioritisation skills.
- Be committed and self-driven.
- Have excellent attention to detail.
- Be a team player, with a flexible approach to their workload.
- Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous.
- Able to work under pressure and achieve deadlines and targets.
Service Co-Ordinator employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Co-Ordinator. Understanding the nuances of scheduling, customer communication, and field management will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your IT skills, especially in Excel and any experience with SAP. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences that highlight your organisational skills and ability to work under pressure. Real-life scenarios can effectively illustrate your capabilities to potential employers.
✨Tip Number 4
Network with professionals in the field of customer service and engineering. Engaging with others in similar roles can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise your organisational skills, decision-making abilities, and any experience with scheduling or managing resources.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Service Co-Ordinator role. Mention specific examples of how you've successfully managed customer relationships and handled multiple tasks in a fast-paced environment.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with customers and team members in previous positions. This could be through resolving issues or providing updates.
Highlight IT Proficiency: If you have experience with Excel or SAP, make sure to mention it. Provide examples of how you've used these tools to improve efficiency or manage data in past roles, as this will demonstrate your technical capabilities.
How to prepare for a job interview at Kion Group
✨Showcase Your Communication Skills
As a Service Co-Ordinator, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Organisational Abilities
This role requires exceptional organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to improved efficiency or customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Employers value candidates who can think on their feet. Prepare to discuss scenarios where you faced challenges in a fast-paced environment and how you resolved them. This will showcase your decision-making abilities and adaptability.
✨Familiarise Yourself with Relevant Software
Knowledge of IT systems, particularly Excel and SAP, is advantageous for this position. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles to enhance productivity or manage data.
