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- Tasks: Provide 1st & 2nd level IT support and resolve user issues.
- Company: Join a dynamic OSS team dedicated to tech solutions.
- Benefits: Enjoy local and remote support opportunities with travel perks.
- Why this job: Gain hands-on experience in IT while making a real impact.
- Qualifications: 2-3 years in IT support, self-motivated, and a positive attitude required.
- Other info: Travel across the region is essential; valid driving licence and passport needed.
The predicted salary is between 30000 - 42000 £ per year.
Part of the OSS team supporting users on all IT issues, responsible for 1st & 2nd Level support in resolving and escalating all IT issues reported by users to the IT Manager & Global teams. Responsible for Clients, Telephony & Mobile devices at numerous sites in the region. Travelling required as part of the job (Valid Driving licence and passport will be required).
What we offer:
- Carry out 1st & 2nd level support on all IT related equipment
- Provide local onsite & remote support for all IT issues
- Resolve incidents created in ticketing system in time
- Will be responsible to roll out all Global & Local projects as assigned
- Identify & escalate priority issues to IT Management
- Responsible for MS Clients, Telephony & Mobiles in the region
- Any other tasks as assigned by the IT Management team
Tasks and Qualifications:
- Able to follow processes, plan & organise
- Able to meet deadlines
- Self-motivated and able to work on own initiative and within a team
- Positive attitude and willingness to go extra mile in resolving issues
- Travelling will be required to all the entities within the region
- Minimum 2 to 3 years’ experience in an internal infrastructure support role is a must
- Ability to support Microsoft Office 2016 and 365 an advantage
- Supporting knowledge of mobile devices (IOS & Android), will be an added advantage
- Experience with software deployment methodology (experience with SCCM would be advantageous)
- Diagnosis and solving of hardware/software faults
Onsite IT Support employer: Kion Group
Contact Detail:
Kion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the specific IT issues that users commonly face in a corporate environment. This will help you demonstrate your understanding of the role during interviews and show that you're proactive about resolving problems.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and the specific challenges faced in the position, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of Microsoft Office 2016 and 365, as well as mobile device support. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully resolved IT issues in the past. Having concrete examples ready will help you illustrate your problem-solving skills and experience during the interview process.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd level support. Include specific examples of how you've resolved IT issues and any experience with Microsoft Office 2016 and 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your ability to work independently as well as part of a team. Highlight your positive attitude and willingness to go the extra mile in resolving issues.
Showcase Relevant Skills: Clearly outline your technical skills related to mobile devices (iOS & Android) and any experience with software deployment methodologies like SCCM. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Kion Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 2016 and 365, as well as your knowledge of mobile devices. Highlight any specific instances where you've successfully resolved IT issues, especially in a support role.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've diagnosed and solved hardware or software faults in the past. This will showcase your ability to handle the 1st and 2nd level support tasks effectively.
✨Emphasise Your Organisational Skills
Since the role requires planning and organisation, be ready to explain how you manage your time and prioritise tasks. Discuss any tools or methods you use to stay organised, especially when dealing with multiple IT issues.
✨Highlight Your Teamwork and Initiative
Talk about your experience working within a team and how you contribute positively to group dynamics. Also, mention instances where you've taken the initiative to go the extra mile in resolving issues, as this aligns with the company's values.
