At a Glance
- Tasks: Provide top-notch technical support and maintain communication with customers and stakeholders.
- Company: Join a global leader in logistics and automation with a focus on career growth.
- Benefits: Competitive pay, flexible working hours, and extensive career development opportunities.
- Other info: Dynamic work environment with global opportunities and a supportive team culture.
- Why this job: Make a real impact by solving customer issues and enhancing your technical skills.
- Qualifications: Strong communication skills and a background in software engineering or computing.
The predicted salary is between 30000 - 40000 £ per year.
The Response Coordination Centre (RCC) is the central support function within DAI for ensuring that all customers receive a high quality and premium service when they require assistance with DAI’s portfolio of logistics and automation systems.
What We Offer:
- Career Development: We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.
- Competitive Compensation and Benefits: Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.
- Pay Transparency: Dematic is committed to pay transparency. As such, Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, Dematic will still maintain confidentiality of your pay information.
- Global Opportunities: As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.
About You:
- Maintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures.
- Providing support for bespoke applications via telephone and email.
- Being able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts.
- Proactively monitoring large scale business-critical systems.
- All technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications.
- An inquisitive mind with some flexibility to travel to customer sites will aid understanding customers’ operations and enhance technical skills and knowledge of DAI’s industry.
- Familiarity with the use of incident management and reporting tools with a demonstrable ability of working in a customer facing role would be a prerequisite.
- A flexible approach to working shifts including nights and weekends is also a fundamental requirement of the role and growing with the company.
Essential Skills:
- Exceptional verbal and written communication skills.
- Excellent listening skills are also essential when trying to comprehend customers’ reported incidents then translate them into technical and functional terms, as necessary.
- Being able to multi-task within a fast-paced and highly structured environment.
- The ability to apply logical thinking in an engineering capacity; coming from a strong software engineering or computing background is beneficial.
- Other personable skills are also essential to the RCC roles such as being a team player as well as keeping sight of the overall team goals as this will prove invaluable to personal development and progressing technically.
Technical Support Engineer - Global Customer Focus in Stockport employer: Kion Group AG
At Dematic, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters career development and personal growth. Our Stockport location provides employees with access to global opportunities, competitive compensation packages, and a commitment to pay transparency, ensuring that you are rewarded for your contributions while enjoying a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Global Customer Focus in Stockport
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences where you’ve solved problems or helped customers. We want to see how you handle real-life situations!
✨Tip Number 3
Show your enthusiasm for the role and the company! Research Dematic’s products and services, and be ready to discuss how you can contribute to their mission. A genuine interest can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you that job!
We think you need these skills to ace Technical Support Engineer - Global Customer Focus in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your relevant experience and skills that match the job description, especially your communication and technical abilities.
Show Off Your Communication Skills:Since this role requires exceptional verbal and written communication, give examples in your application of how you've effectively communicated with customers or stakeholders in the past. We want to see how you can translate technical jargon into understandable terms!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid fluff and focus on what makes you a great fit for the role. Remember, we appreciate straightforwardness and clarity in communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kion Group AG
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with incident management tools and be ready to discuss your experience with bespoke applications. This will show that you're not just a candidate, but someone who understands the technical landscape.
✨Practice Your Communication Skills
Since exceptional verbal and written communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with translating customer issues into technical solutions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to make quick decisions under pressure, as this will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Be Ready to Discuss Flexibility
This role requires a flexible approach to working hours, including nights and weekends. Be prepared to discuss your availability and any previous experiences where you adapted to changing schedules or demands. Showing that you're adaptable will make you a more attractive candidate.
