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- Tasks: Provide 2nd level software support and collaborate on exciting projects.
- Company: Join Dematic, a global leader in innovative intralogistics solutions.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for growth.
- Other info: Flexible work environment with potential for international travel.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Experience in Java development and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer:About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Tasks and Qualifications:- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support and Development Engineer employer: Kion Group AG
Contact Detail:
Kion Group AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support and Development Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Software Support and Development Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your Java skills and understanding warehouse management systems. We want you to showcase your problem-solving abilities, so think of examples where you've tackled challenges in previous roles.
✨Tip Number 3
Don’t forget to highlight your communication skills! In this role, patience and perseverance are key. Be ready to discuss how you've effectively communicated with customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Dematic.
We think you need these skills to ace Software Support and Development Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support and Development Engineer role. Highlight your experience with Java, software architectures, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and problem-solving abilities, as these are key for us.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with Warehouse Management/Execution systems or similar software support roles. We love seeing how your past experiences can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kion Group AG
✨Know Your Stuff
Make sure you brush up on your Java skills and understand software architectures. Be ready to discuss your experience with Warehouse Management/Execution systems, as this will show you're a good fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Highlight your patience and perseverance when resolving issues, as these traits are crucial for a Software Support and Development Engineer.
✨Collaborate Like a Pro
Since you'll be working with global teams, think of instances where you've successfully collaborated on projects. Be ready to share how you can contribute to team dynamics and support international project commissioning.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s software solutions and their approach to customer support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.