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- Tasks: Coordinate service schedules and ensure timely customer support.
- Company: Join Linde Material Handling, a global leader in forklift and intralogistics solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative culture that values integrity and innovation.
- Qualifications: Strong communication skills and experience in fast-paced customer service are essential.
- Other info: Opportunity to work with a passionate team in a globally recognised company.
The predicted salary is between 30000 - 42000 £ per year.
Work with the Regional Service Managers to schedule and control the field engineering resource in a manner that meets our contractual obligations and maximizes on our commercial opportunities.
To ensure that service levels provided to customer are as contracted, efficient and timely, whilst ensuring at all times that equipment is maintained in a safe and legally compliant manner.
To provide a single point of contact for internal and external customer administration and communication.
What we offer:
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To optimise the communication and operational links between the service field team and service control.
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Field WIP management, to process all jobs for handover at Job complete status.
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TOA Management, to include customer information updates / job status.
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To support the company to meet its contribution targets through revenue optimisation and cost reduction.
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In co-operation with service controllers and management , use, schedule, control and process subcontract or specialist suppliers where appropriate and control such costs for the Region . To include updates of job status .
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Chasing customer order numbers.
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Answering and dealing with incoming telephone calls and enquiries. Either logging customer response calls or passing to the relevant point of control within the response centre or elsewhere within the company.
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Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, and encouraging repeat business, revenue and profit growth for the business.
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To undertake this role in compliance with Health and Safety requirements
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Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position
Tasks and Qualifications:
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Be an excellent communicator with first class customer handling skills
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Experience of working within a fast paced customer service environment
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Have a confident and pleasant telephone manner
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Have exceptional organisational skills
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Possess strong decision making and prioritisation skills
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Be committed and Self Driven
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Have excellant attention to detail
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Be a team player , with a flexible approach to their workload
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Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous .
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Able to work under pressure and achieve deadlines and targets .
About us
Linde Material Handling is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.
We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.
Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.
Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.
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Service Co-Ordinator employer: Kion Group AG
Contact Detail:
Kion Group AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly Excel and SAP. Having a solid understanding of these applications will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will help you illustrate your excellent communication skills and ability to maintain customer satisfaction under pressure.
✨Tip Number 3
Research Linde Material Handling and its values, especially their focus on integrity, collaboration, courage, and excellence. Tailoring your conversation during interviews to reflect these values can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 4
Prepare to discuss your organisational skills and decision-making processes. Think of specific instances where you successfully prioritised tasks or managed multiple responsibilities, as this will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise your organisational skills, decision-making abilities, and any experience with IT systems like Excel or SAP.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Service Co-Ordinator role. Mention specific examples of how you've successfully managed customer communications and field resources in previous positions.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that demonstrates your ability to handle customer inquiries effectively and professionally.
Highlight Teamwork and Flexibility: Mention instances where you've worked as part of a team and adapted to changing workloads. This will show that you can thrive in a fast-paced environment, which is crucial for this position.
How to prepare for a job interview at Kion Group AG
✨Showcase Your Communication Skills
As a Service Co-Ordinator, excellent communication is key. Be prepared to demonstrate your ability to handle customer inquiries effectively and maintain a professional tone during the interview. Use examples from your past experiences to highlight how you've successfully managed customer interactions.
✨Demonstrate Organisational Skills
This role requires exceptional organisational skills. During the interview, discuss how you prioritise tasks and manage your time effectively in a fast-paced environment. Consider sharing specific instances where your organisational abilities led to successful outcomes.
✨Familiarise Yourself with Relevant Software
Knowledge of IT systems, particularly Excel and SAP, is advantageous for this position. Brush up on these tools before your interview and be ready to discuss how you've used them in previous roles. If you have any relevant certifications or training, mention those as well.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think about potential challenges you might face in the role and how you would address them. Practising your responses can help you feel more confident during the interview.
