At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and supporting clients.
- Company: Join Mercer & Hughes, a caring community of veterinary professionals.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity to work across multiple locations and grow within a dedicated team.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 25989 £ per year.
Location: Mercer & Hughes (Saffron Walden, Great Dunmow, Stanstead & Bocking)
Hours: Full or Part Time (flexible)
Salary: Minimum wage
Reporting to: Client Services Manager
About Us
Mercer & Hughes is a well‑established group of small animal veterinary practices with a central hub in Saffron Walden and three supporting branches. As part of the wider Kin Vet Community, our teams work collaboratively to deliver exceptional care for pets and their owners.
The Role
Our Client Support Administrators are the first point of contact for clients, ensuring every interaction is warm, supportive and highly professional. You’ll help keep the practice running smoothly by managing appointments, maintaining high front‑of‑house standards, and supporting clients throughout their visit. This role may involve working across any of the Mercer & Hughes sites.
Key Responsibilities
- Appointment booking — ensuring diaries are filled promptly and accurately
- Client follow‑ups — rebooking missed appointments and following up on unactioned estimates
- Payments & admin — taking payments in line with company policy and booking follow‑ups
- Health Care Plan promotion — supporting client understanding of the Kin Vet Community plan
- Client record management — keeping insurance, contact details and patient weights up to date
- Insurance compliance — managing claims in line with company policy
- Reception standards — maintaining a clean, welcoming reception area
- Inbox management — responding warmly and promptly to incoming emails
Client Support Administrator-Mercer and Hughes in Saffron Walden employer: Kinvet
Mercer & Hughes is an excellent employer, offering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional care to pets and their owners. With flexible working hours and opportunities for professional growth within the Kin Vet Community, employees can thrive in a culture that values compassion and teamwork, all while enjoying the charm of Saffron Walden and its surrounding areas.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator-Mercer and Hughes in Saffron Walden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinvet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinvet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Administrator-Mercer and Hughes in Saffron Walden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinvet:Your cover letter is your chance to shine! Tell us why you want to work at Kinvet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinvet!
How to prepare for a job interview at Kinvet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
