At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and supporting clients.
- Company: Join Mercer & Hughes, a caring community of veterinary professionals.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity to work across multiple locations and grow within a dedicated team.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 25989 £ per year.
Location: Mercer & Hughes (Saffron Walden, Great Dunmow, Stanstead & Bocking)
Hours: Full or Part Time (flexible)
Salary: Minimum wage
Reporting to: Client Services Manager
About Us
Mercer & Hughes is a well‑established group of small animal veterinary practices with a central hub in Saffron Walden and three supporting branches. As part of the wider Kin Vet Community, our teams work collaboratively to deliver exceptional care for pets and their owners.
The Role
Our Client Support Administrators are the first point of contact for clients, ensuring every interaction is warm, supportive and highly professional. You’ll help keep the practice running smoothly by managing appointments, maintaining high front‑of‑house standards, and supporting clients throughout their visit. This role may involve working across any of the Mercer & Hughes sites.
Key Responsibilities
- Appointment booking — ensuring diaries are filled promptly and accurately
- Client follow‑ups — rebooking missed appointments and following up on unactioned estimates
- Payments & admin — taking payments in line with company policy and booking follow‑ups
- Health Care Plan promotion — supporting client understanding of the Kin Vet Community plan
- Client record management — keeping insurance, contact details and patient weights up to date
- Insurance compliance — managing claims in line with company policy
- Reception standards — maintaining a clean, welcoming reception area
- Inbox management — responding warmly and promptly to incoming emails
Client Support Administrator-Mercer and Hughes in Saffron Walden employer: Kinvet
At Knaphill Vets, part of the Kin Vet Community, we pride ourselves on fostering a supportive and friendly work environment where our team members can thrive. As a Veterinary Client Care Specialist, you will enjoy opportunities for professional growth while being part of a dedicated team that values clear communication and a warm approach to client care. Located in a vibrant community, we offer a unique chance to make a meaningful impact in the lives of pets and their owners.
