Quotes Associate in Portsmouth

The Quoting Associate will be responsible for delivering a lead in customer experience to drivers and fleet contacts alike, ensuring quotes and queries are dealt with efficiently and completed accurately within service level agreements.

What you’ll be doing:

• Responding to day‑to‑day enquiries and ensuring that tasks are prioritised and completed within agreed SLAs.
• Carrying out quotes to support team workload and ensuring they are accurate and delivered within the agreed SLAs.
• Taking ownership of processes, actions & queries, and investigating and resolving queries or elevating them accordingly.
• Building and maintaining excellent working relationships with clients, colleagues and internal stakeholders.
• Ensuring documentation and files are maintained to satisfy audit requirements.
• Displaying our Toyota Way Competencies at all times.
• Being responsible for own development, requesting coaching and training as appropriate.
• Full understanding of all SLAs and client requirements through following policies and procedures and adhering to them.
• Adhering to our quality guidelines, being receptive and responding positively to feedback and actively participating in coaching.
• Fully understanding our customer satisfaction measures (Net Promoter Score and Customer Satisfaction Index) and being mindful of this in every customer transaction.

How you could stretch this role:

• Handling escalations of complaints and query resolution, including the recommendation of corrective actions and implementation of preventative measures.
• Proactively identifying and resolving operational issues and developing/maintaining process flows and work instructions for activities to improve efficiency, enhance service, minimise errors and reduce costs.

Experience you’ll gain:

• Providing front‑line support to the business to resolve quote issues and queries.
• Contribution to efficiency and innovation strategies.
• Liaising with TPS team to find solutions to process improvement suggestions.

Key Experience & Skills:

• Attention to detail is imperative.
• Problem solving, solutions focused.
• Good analytical skills, ability to identify best practices.
• Good numeracy skills.
• Excellent communication skills with a strong service ethic.
• Organised and can manage your own workload.
• A strong customer focus, with a first‑time resolution approach.

Attributes & Behaviours:

• Team player.
• Possess a can‑do attitude.
• Don’t give up easily and take pride in getting things right the first time.
• Enjoy achieving SLA and targets.
• Resilient and resourceful.
• Self‑motivated with an enthusiasm to succeed.

Benefits:

• Bonus earning potential.
• 25 days holiday + 8 days bank holiday.
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution.
• Hybrid working policy 2 days from home each week if you want to.
• Car scheme following passing of probation.
• Private medical cover.
• Life assurance scheme.
• Discounts on different retailers.
• Free onsite car parking.
• Onsite nursery with discounted prices.
• Well‑being hour each month.
• Discounts on Toyota & Lexus cars.
• Well‑being events.
• Volunteer days.
• Employee assistance programmes.
• Free fruit in the office.

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.