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- Tasks: Join our Operations team and tackle diverse tasks daily, from admin to maintenance bookings.
- Company: KINTO-UK Ltd, a dynamic mobility brand under the Toyota Group.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and a great pension scheme.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Experience in admin or contact centre roles; flexibility and attention to detail are key.
- Other info: Hybrid working options, wellbeing events, and a supportive, inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
A bit about the Department: Our Operations Department is responsible for making sure our customers have a great experience using their vehicles.
What you’ll be doing:
- Covering Key Areas in our busy Operations Department
- Learning a variety of tasks across the various teams in the department
- Working in an agile, flexible manner as needed.
There isn’t an ordinary day as an Operations Associate. You could be processing fines in our admin team one day, and then taking maintenance bookings over the phone the next. You’ll need to be flexible and able to learn a broad variety of tasks. These will include:
- Fleet Admin – processing fines, post room duties.
- Maintenance Booking Support – taking bookings over the phone and via emails and an online portal.
- Remarketing – arranging collections of vehicles at end of contract, processing driver sales
- Downtime Management – Proactive chasing of vehicles off the road for mechanical repair.
- Incident Management – taking incident reports over the phone, proactive chasing of vehicles off the road for bodywork repair
How could you stretch this role:
- Learning tasks above and beyond the basic roles within the department to support more advanced areas.
- Proactively monitoring areas that need support
- Gaining further knowledge of our business and of the fleet industry in order to improve our service and processes
- Using TPS Kaizen methodology to improve our processes
- In the future, this role will provide a great knowledge base to become a subject matter expert across our department.
This position will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth.
Key Experience & Skills:
- Experience of both administrative and contact centre work
- Ability to quickly switch between tasks where required, but also to engage with one task over a longer period if this is necessary
- Attention to detail and ability to perform high volume tasks at speed with minimal errors once trained.
Attributes & Behaviours:
- Flexible
- Able to focus
- Adaptable
- Conscientious
Competitive starting salary
Bonus earning potential
25 days holiday + 8 days bank holiday
Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
Company Car Scheme following passing of probation
Private Medical Cover
Life assurance scheme
Discounts on different retailers
Wellbeing hour each month
Discounts on Toyota & Lexus cars
Volunteer Days
Wellbeing events
Employee assistance programmes
Free fruit in the office
Free onsite car parking
Working Hours: 37.5 per week Monday - Friday
Hybrid working policy: 2 days from home each week should you want to
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
OUR RECRUITMENT PROCESS At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
Operations Associate in Portsmouth employer: KINTO UK Limited
Contact Detail:
KINTO UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate in Portsmouth
✨Tip Number 1
Get to know the company! Research KINTO-UK and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your adaptability! Since the role requires switching between tasks, think of examples from your past experiences where you've successfully juggled multiple responsibilities. This will demonstrate your flexibility and readiness for the dynamic environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially even a referral, which can boost your chances of landing that Operations Associate role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the KINTO-UK family.
We think you need these skills to ace Operations Associate in Portsmouth
Some tips for your application 🫡
Show Your Flexibility: In your application, highlight your ability to adapt and switch between tasks. We want to see that you can handle the variety of roles in our Operations Department, so share examples of when you've successfully juggled multiple responsibilities.
Attention to Detail is Key: Make sure to emphasise your attention to detail in your written application. Since you'll be processing fines and handling bookings, we need to know you can perform high-volume tasks accurately and efficiently.
Express Your Eagerness to Learn: Let us know how excited you are about learning new tasks and improving processes. Mention any relevant experiences where you've taken the initiative to expand your knowledge or skills, especially in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at KINTO UK Limited
✨Know the Operations Inside Out
Before your interview, take some time to research KINTO-UK and their Operations Department. Understand the key areas they cover, like fleet admin and incident management. This will show your genuine interest and help you answer questions more confidently.
✨Show Your Flexibility
Since the role requires switching between various tasks, be ready to discuss examples from your past where you've successfully adapted to changing situations. Highlight your ability to learn quickly and handle multiple responsibilities.
✨Demonstrate Attention to Detail
Given the high volume of tasks you'll be handling, it's crucial to showcase your attention to detail. Prepare to share specific instances where your meticulousness has led to successful outcomes, especially in administrative or contact centre roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about how they implement TPS Kaizen methodology or what opportunities exist for further learning within the department. This shows you're proactive and eager to grow.