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- Tasks: Assist customers with queries and provide top-notch support through phone and email.
- Company: Progressive customer service organisation based in Portsmouth.
- Benefits: Hybrid working, car scheme, and competitive pension plan.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A progressive customer service organization is seeking a Driver Support Specialist in Portsmouth. This role involves assisting customers with queries through various channels, including phone and email, ensuring a world-class service.
Key responsibilities include:
- Handling complaints
- Building relationships
- Maintaining customer information
The position is a 12-month fixed-term contract offering benefits such as hybrid working, a car scheme, and a competitive pension plan.
Hybrid Driver Support & Customer Care Advisor in Portsmouth employer: KINTO UK Limited
Contact Detail:
KINTO UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Driver Support & Customer Care Advisor in Portsmouth
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase how you can handle queries and complaints like a pro. We want to see that you can build relationships and provide that world-class service they’re after.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to handling real-life situations during the interview. We believe in being prepared!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for will help you tailor your responses during the interview. It shows you’re genuinely interested, and we love that kind of enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to jump into a hybrid working environment and make a difference in customer care.
We think you need these skills to ace Hybrid Driver Support & Customer Care Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Driver Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves assisting customers through various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively handled customer queries in the past.
Highlight Problem-Solving Abilities: As a Driver Support Specialist, you'll be dealing with complaints and queries. Make sure to include instances where you've successfully resolved issues or built strong relationships with customers. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our progressive customer service organisation!
How to prepare for a job interview at KINTO UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Driver Support Specialist. Familiarise yourself with common customer queries and complaints, as well as the channels you'll be using to assist them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves assisting customers through phone and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member where you can simulate handling customer queries. This will help you feel more confident and prepared to showcase your communication skills during the actual interview.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific examples where you've successfully resolved complaints or built relationships with customers, as these will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.