KINTO UK Ltd is seeking a Customer Experience Specialist in Portsmouth on a 9-month fixed-term contract. The role focuses on acting as the voice of the customer and ensuring excellent outcomes across departments, with duties spanning data analysis, process improvements, and KPI reporting.
You will coach colleagues, manage CSI data, and evolve customer experience policies in line with new products and services. The role supports hybrid working and engagement with the wider Toyota Group network.
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CX Data-Driven Specialist: Kaizen & Customer Voice (Hybrid) in Portsmouth employer: KINTO UK Limited
Toyota Financial Services UK is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from a strong focus on professional development, with opportunities for growth within the organisation, all while being part of a supportive culture that values teamwork and customer-centric solutions. Located in a vibrant area, the company provides a unique chance to contribute to meaningful lending decisions that impact customers and dealer partners alike.
