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- Tasks: Assist customers with queries via phone, email, and future live chat.
- Company: Join a friendly team focused on world-class customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, and a great pension scheme.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Patience, empathy, and strong communication skills are essential.
- Other info: Be part of a dynamic team that values collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a business that is focused on delivering world class customer service? Would you like to secure a position that can offer a "springboard" to other areas of the business, offering growth or development opportunities? Or maybe, you would like to join an organisation and team that thrive and work together, where culture is key? If the answer is yes to any of the above, then an opportunity in our Driver Support team could be for you.
Why join us: Apart from being able to offer a welcoming and friendly environment, where teamwork plays a part in our daily tasks, we are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include:
- Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
- 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
- Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
- Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Annual bonus of up to 5% of salary based on business performance
The Role: As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future. You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports. Above all, the aim is to offer world class service with every customer interaction.
The Individual: To succeed in the role, you will need to be patient, empathetic, and passionate about communication. Putting yourself in our customers' shoes you will advocate for them when necessary. Being naturally curious and confident, you will need to enjoy troubleshooting and investigating enabling you to resolve customers' queries.
Key Responsibilities:
- Working with multiple customers across the entire driver journey
- Handling queries into the helpdesk via phone, email and live chat and WhatsApp in the future
- Aim to resolve queries first time
- Build sustainable and trusted relationships through open and interactive communication
- Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
- Become an advocate of our products and services
- Review customer reporting, identifying and correcting errors or exceptions
- Update and maintain customer information within our CRM system
- Complete administration tasks, such as logging and posting fuel cards
- Identification and implementation of business and process improvements
- Go the extra mile to engage customers and fleet contacts
Customer Service & Driver Support Advisor in Portsmouth employer: KINTO UK Limited
Contact Detail:
KINTO UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Driver Support Advisor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Driver Support team.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your empathy and communication skills. Let them see how you put yourself in the customers' shoes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the amazing benefits we offer!
We think you need these skills to ace Customer Service & Driver Support Advisor in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for communication and problem-solving, and show us why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service & Driver Support Advisor. Mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about our benefits and culture there!
How to prepare for a job interview at KINTO UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to world-class customer service and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service & Driver Support Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your patience and empathy, as these traits are essential for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached troubleshooting in previous roles. Think of specific instances where you resolved issues for customers. This will illustrate your natural curiosity and confidence in handling challenges, which is exactly what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.