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- Tasks: Provide top-notch technical support and manage incidents in a hybrid IT environment.
- Company: Leading financial services company in the UK with a focus on customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your skills while making a difference in customer support.
- Qualifications: 3+ years of Service Desk experience and strong troubleshooting skills.
- Other info: Exciting career advancement opportunities in a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company in the UK is seeking an experienced Service Desk Analyst to provide technical support in a hybrid environment. The role involves managing incidents and requests, collaborating with teams for issue resolution, and ensuring high levels of customer service.
Candidates should have over 3 years of Service Desk support experience along with strong troubleshooting skills and familiarity with Microsoft Windows.
Hybrid IT Service Desk Pro | 3+ yrs Windows in Epsom employer: KINTO UK Limited
Contact Detail:
KINTO UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Pro | 3+ yrs Windows in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Service Desk role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you've resolved issues, especially with Windows systems. We want you to showcase your expertise and problem-solving abilities!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your experience in managing incidents and requests. Show how your customer service skills can shine in a hybrid environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hybrid IT Service Desk Pro | 3+ yrs Windows in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Desk support, especially your 3+ years with Windows. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid IT role. Share specific examples of how you've managed incidents and requests in the past, and how you’ve collaborated with teams to resolve issues.
Showcase Your Customer Service Skills: Since this role involves ensuring high levels of customer service, make sure to highlight any relevant experiences. We love candidates who can demonstrate their ability to communicate effectively and provide top-notch support to users.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KINTO UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your Windows troubleshooting skills. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples of how you've handled difficult situations with users. Highlight your communication skills and how you ensure a positive experience for customers.
✨Familiarise Yourself with Hybrid Environments
Understand what a hybrid IT environment entails and be prepared to discuss your experience in such settings. Mention any tools or processes you've used that are relevant to managing incidents and requests in a hybrid setup.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their team dynamics, support processes, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
