At a Glance
- Tasks: Drive quality measures and promote a transparent culture across customer journeys.
- Company: Leading international energy technology organisation with a focus on innovation.
- Benefits: Long-term contract, exposure to global standards, and collaborative work environment.
- Other info: Great opportunity for career growth in a globally recognised engineering business.
- Why this job: Make a real impact on quality processes and drive continuous improvement.
- Qualifications: Experience in quality management and strong analytical skills required.
The predicted salary is between 42750 - 52250 £ per year.
Quality Support Operator
Location
Ulverston, Cumbria, UK
Employment Type
12 Month Rolling Contract
Key Responsibilities
- Drive and monitor Net Promoter Score (NPS) and Customer Experience Index (CXI) measures across the end-to-end customer journey.
- Promote and develop an open, transparent quality culture in collaboration with management and operational teams.
- Provide guidance to ensure quality-related risks are identified, assessed and controlled throughout the design and implementation of quality management systems.
- Establish real-time transparency of quality performance, supporting ad-hoc analysis, informed decision-making, preventive actions and continuous improvement.
- Identify and drive innovative digital solutions to improve quality processes, encouraging creative thinking and new approaches.
- Deliver training and guidance to employees within specific quality disciplines.
- Coach team members involved in Lean and Agile projects, with the opportunity to coordinate or lead improvement initiatives.
- Ensure quality-related standards, procedures and relevant legal requirements are implemented, maintained and assessed within the assigned business area.
- Analyse and improve existing processes using appropriate methodologies, including Value Stream Mapping.
- Coordinate quality-related personnel and activities across relevant teams, providing guidance and support without direct line management responsibility.
- Develop effective working relationships with internal and external stakeholders to ensure strong cooperation across the business.
- Coordinate national and international quality networks, promoting knowledge sharing and consistent quality practices.
Requirements
- Experience working within a Quality, Quality Management, Operational Excellence or Continuous Improvement environment.
- Good understanding of quality management systems, standards and processes.
- Experience identifying process improvements and implementing corrective and preventive actions.
- Knowledge of Lean, Agile or other continuous improvement methodologies.
- Strong analytical and problem-solving skills, with the ability to interpret quality data and identify trends.
- Experience delivering training, coaching colleagues and influencing stakeholders across different business areas.
- Strong communication and organisational skills, with the ability to coordinate activities across multiple teams.
- An interest in digital solutions and using technology to improve quality performance.
- Experience within an engineering or manufacturing environment would be advantageous.
Benefits
- Long-term contracting opportunity with a leading international energy technology organisation.
- Opportunity to work within an established engineering and manufacturing facility in Ulverston, Cumbria.
- Exposure to international quality management standards, operational excellence and continuous improvement initiatives.
- Collaborative working environment focused on quality, innovation and process improvement.
- Opportunity to develop your experience within a globally recognised engineering and energy business.
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Quality Support Operator in Ulverston employer: Kintec
As a Pipeline Construction Engineer in London, you will join a dynamic team that prioritises innovation and safety in offshore pipeline projects. Our company fosters a collaborative work culture, offering extensive professional development opportunities and the chance to work on cutting-edge energy transition initiatives. With a commitment to employee well-being and a focus on sustainable practices, we provide a rewarding environment for those looking to make a meaningful impact in the industry.
We think you need these skills to ace Quality Support Operator in Ulverston
Net Promoter Score (NPS)
Customer Experience Index (CXI)
Quality Management Systems
Risk Assessment
Continuous Improvement
Digital Solutions
Lean Methodology
