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For Companies At a Glance
- Tasks: Provide technical support and installations for cutting-edge digital printing technology.
- Company: Join EFI, the global leader in digital imaging and print management solutions.
- Benefits: Competitive salary, car allowance, health benefits, and professional development opportunities.
- Why this job: Be part of an innovative team and make a real impact in the printing industry.
- Qualifications: 3+ years in field engineering with strong customer service skills required.
- Other info: Dynamic role with extensive travel and excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Buckinghamshire/Oxfordshire area (North London, Home Counties, South Midlands) and Sheffield/Nottingham area (Yorkshire and Midlands).
Travel: Extensive travel required within the region (average 20% overnight stays).
Right to work in the UK required - no visa sponsorship available.
About EFI
Electronics For Imaging (EFI) is the global leader in digital imaging and print management solutions for commercial and industrial printing. We’re passionate about innovation, quality, and customer success — and we’re looking for people who share that drive.
We currently have two opportunities for experienced Field Service Engineers to join our UK Business Unit, supporting our growing customer base in the regions listed above.
Main Duties and Responsibilities
- Provide end-to-end technical support for EFI customers in your assigned region.
- Perform onsite installations, system maintenance, troubleshooting, and repairs.
- Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
- Deliver end-user operator training and ensure customers are confident in product use.
- Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
- Maintain EFI standards and act as a professional ambassador for the brand at all times.
Job Requirements
- Ability and willingness to travel extensively within the region, often at short notice (approx. 20% overnight stays).
- Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
- Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
- Strong customer management and communication skills, with a commitment to excellent service delivery.
- Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing.
- Confident using and troubleshooting Microsoft Windows and Linux operating systems.
- Self-motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
- Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001”.
- Fluent English required (written and spoken).
What We Offer
- Competitive salary and car allowance.
- Good benefit package including PMI, enhanced pension and family leave, Salary Sacrifice schemes and more.
- Opportunity to work with industry-leading digital printing technology.
- Supportive, collaborative environment within a global organisation.
- Ongoing training and professional development.
Field Service Engineer employer: Kinsley Power Systems
Contact Detail:
Kinsley Power Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t shy away from LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of inkjet printing technology. We recommend practising common interview questions and even doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully troubleshot complex electro-mechanical equipment. We want to see how you handle challenges and ensure customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board with EFI!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical qualifications and relevant experience, especially in servicing complex electro-mechanical equipment. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with EFI and how your background aligns with our mission. Don’t forget to mention your customer management skills and any experience with inkjet printing technology.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any previous experiences where you’ve successfully communicated technical information to customers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kinsley Power Systems
✨Know Your Tech
Brush up on your knowledge of inkjet printing technology, RIP, and colour theory. Be ready to discuss how your technical qualifications and experience relate to the role, especially when it comes to servicing complex electro-mechanical equipment.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your strong communication and customer management skills. Think about times you've delivered excellent service or resolved issues for clients.
✨Be Ready to Travel
Understand the travel requirements of the job and be prepared to discuss your flexibility and willingness to travel extensively. Mention any previous experiences where you managed a large service territory or worked under similar conditions.
✨Demonstrate Your Problem-Solving Skills
Prepare to talk about specific instances where you've troubleshot and repaired equipment. Highlight your mechanical aptitude and familiarity with precision alignment tools, as these will be key in your role as a Field Service Engineer.
