Senior AV Event Technician

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

We now have an exciting opportunity for a proven Audio Visual Technician to join one of our most prestigious client sites, to join our existing and growing onsite team. You will be responsible for leading event and video conferencing operations and technical support across all event spaces; ensuring that audio-visual operation is delivered in line with the events briefs and that technical escalations related to the client’s audio-visual systems are dealt with promptly and appropriately. The position plays a key role in how the client views the team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. This is a technical role requiring efficient diagnosing and troubleshooting skills.

Key responsibilities:

• Deliver a punctual service at scheduled times and in accordance with agreed SLA’s, service bookings and event briefs.
• Lead operation of audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally.
• Maintain and enhance the audio-visual estate to standards determined by the Management Team through optimisation, enhancement, repairs and routine procedures.
• Act as the first escalation contact for all technical support requests for all hardware, software and associated peripherals supported by the team.
• Log support calls and document their outcome to facilitate the resolution of common queries.
• Pro-actively provide information to the client and team on progress of outstanding support calls.
• Proactively lead and contribute to the compilation and maintenance of an accurate inventory of hardware and software.
• Lead the compilation of the team’s technical documentation, guidelines and procedures and ensure they are disseminated to clients.
• Assist the Management Team and client with global projects and events.
• Work with the Management Team on bespoke projects that contribute to the Continual Service Improvement plan.

Skills and Experience:

• Experience with Microsoft Teams and Zoom communication platforms.
• Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams.
• Working experience and knowledge of Windows operating system (10 or 11) and O365 applications.
• Working experience and knowledge of macOS and Apple devices.
• Working experience and knowledge of Yamaha digital audio desks.
• An understanding of networking protocols and troubleshooting.
• Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.).
• An appetite to learn and develop, with an outstanding work ethic.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.